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This app isn't working very well it is not reflecting what my Shopify store shows. My shipping delivery days are between 3-5 days, Google shows 11-12 days and is not way to fix it.
Hi there and thanks for taking the time to leave feedback. A few things to double check to ensure we are syncing your shipping settings properly. In the "Settings" tab within the app you will want to make sure "Automatically import shipping settings" is enabled. Then as long as you've configured rates or backup rates (if using a realtime checkout calculator) we can sync it.
Hopefully this helps but if you still need assistance, please feel free to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
I am not able to understand the google ad create code as it is already created again it's asking to do that...why so?
Hey there!
Charlotte here from Shopify Support. I would be happy to follow up with you and help you through any errors that you are experiencing. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.
Charlotte | Shopify
I Like This Application, but I hope that can help my store in Shopify, to get more sales and more traffic and more people visit my store
Relativamente simples, porém muitos erros que retornam, não são claros e um tanto genéricos. Não diz onde está o erro, meio que você tem que adivinhar e encontrar por si os problemas que ocorrem lá no MERCHANT CENTER, e os sistema não diz que é lá. O Google precisa melhorar a comunicação, que já foi pior, mas continua muito ruim. Seria melhor dizer o problema, onde é que está, e como concertar. Evitaria o suporte, que não veio, chegou depois de eu ter adivinhado onde estava. Eu me batendo e achando que seria falta de informações lá no Shopify, mas estava no MERCHANT CENTER, que era uma coisa simples.
Olá e obrigado por reservar um tempo para deixar comentários detalhados. Planejamos lançar melhorias em um futuro próximo que devem resolver suas preocupações sobre os erros de produto não serem claros e também sobre não ser possível corrigi-los facilmente no aplicativo. Fique atento para estes lançamentos nos próximos meses! Como todos os comentários que recebemos, compartilharemos o feedback com as equipes de produto relevantes, pois estamos sempre buscando melhorar nosso aplicativo e nossa experiência de suporte. Obrigado novamente!
I'm a beginner. Can't comment anything. I will discover this app. So I can say anything. do you understand
Hi there, my name is Jonathan and I'm a member of Shopify's support team! We really appreciate hearing from you.
I'm going to shoot you an e-mail and see if there is anymore feedback you'd like to provide or if you need any help with the app set-up!
Talk soon,
Jonathan E. | Shopify Support Guru
Thanks for team job. I think googles team have a nice job Every day. Please with covid19 be careful.
Hey there!
Amy here from Shopify, thanks for taking the time to leave us a review. I'm going to send you an email, I would love to hear how things are going so far, and see if you have any questions!
Amy l Shopify
Google channel didn't really give the right amount of info to convince me to focus on it, it didn't sell me
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
extremely hard to connect and terrible customer support from shopify. Indirect responses and no one seems to care its extremely hard to connect
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I used to publish my product on google. Everyday I expect that my list will be visible on google. I searched on google but did not see any of my items.
it shows everyday that It will take 3 to 5 Business days for all your products to be approved. 5 Business days already gone but I am still waiting that my all items to be approved and publish on google.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with products syncing in the Google Channel.
I am also going to send you an email to open up communication incase you have any other questions!
Claire - Shopify
Oh I like Google shopping as it provides items that we can order and have them shipped over to our address. But the thing is it'll help if Google shopping shipping is available to Nauru Post office
Hi there, my name is John and I am a member of Shopify's support team!
I am glad to hear that you're giving the Google Shopping app a try! It's a fantastic way to market your business and grow your customer-base.
I am going to shoot an e-mail your way to make sure you're finding your way through the set-up process okay, so be sure to check your inbox (or junk mail!) for that.
John, Shopify Support