Reseñas (9.110)
- El 72% de las calificaciones son de 5 estrellas
- El 12% de las calificaciones son de 4 estrellas
- El 3% de las calificaciones son de 3 estrellas
- El 2% de las calificaciones son de 2 estrellas
- El 12% de las calificaciones son de 1 estrellas
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I see a lot of great reviews and I agree that overall, this app is great however, I can NEVER delete a campaign because it creates a glitch where the ad is deleted in Google ads but still shows active in this app and thus prevents me from creating a new smart shopping campaign. I'm not sure why this happens and no one at Shopify can explain it either but it is really frustrating. Just something to keep in mind.
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your campaigns. We're going to look into this and follow up with you via email to open up the lines of communication here so we can see how we can help you further.
Thomas | Shopify
Our shipping rates are automatically generated by the shipping company, and loaded into Shopify without our interaction - yet Google suspended our account because our shipping rates for Google don't match the shipping rates for Shopify... We've asked a total of 8 times for help, and have all but given up. They have sent us the same canned response every time. If you want a headache, you're in the right place!
Hi there,
I'm William from Shopify support, and I want to help you today. I understand that you've been trying to get the shipping rates to sync properly between Shopify and Google. Thank you for taking the time to leave a review, could you please watch your email inbox for a reply from me?
William | Marketplaces Support Specialist
Shopify
The products added here dont get updated. Recently, all my products were marked as errors and hence my ads stopped. No idea how to fix it. Pls help.
Thank you for taking the time to write your review. Errors can occur for a number of reasons so I will be reaching out by email shortly to learn more about these errors and then advise on resolving them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
É preciso dezenas de configurações para uma simples ativação, o que, pode levar a dezenas de erros já que o sistema reprova TODOS os produtos, não reconhece o site apesar de estar "verificado e reivindicado", não informa quais os problemas da recusa dos produtos, você se mata corrigindo uma centena deles e....nada muda....
É para o site pequeno não aparecer mesmo não é?
Guys what's the problem? The plugin does not work! He doesn’t submit the feed to the Merchant Center. They banned all my stores for breaking the rules! What to do???? I'm in a panic. My customers are in shock! 5 stores and everyone went out due to errors in your plugin!
Hi,
I'm Cíara from Shopify support, thanks for taking the time to review the app. It's never good when your products don't correctly sync across, so I'm going to follow up with you directly via email, so we can get to the bottom of what's going on, and get this fixed for you.
Keep an eye out on your email for my reply!
Cíara | Shopify Support
O app provê um feed de produtos muito deficiente com Google e a integração com Shopify deixa muito a desejar.
Hello there and thank you for the review. We are sorry to hear you are having troubles with the product feed and will reach out directly to see if we can be of further assistance.
having issues synching products from Shopify to google for shopping feed, I have been waiting 3 weeks for a response from google and
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave a review of the Google channel app. Your feedback is incredibly valuable.
If you ever need any support with syncing your products through the Google channel, you can always click the "Get Support" button found in the top right hand corner of channel in your Shopify admin. However, I will send you an email to open the lines of communication where we can work together to successfully sync your products to Google.
Jordan | Shopify
LA transicion de productos a shopify ni me fue bien, todo me salia errado y era todo los datos de printify y shopify, hizo muy largo el proceso, espero que se pueda solucionar
I really need this to work in Europe
The Apps works well when you have only a few hundred products. When you have thousands of products the App is useless. The "Manage Products" link only loads 50 products by default. You have to scroll down to see the rest. As you do the page loading time gets exponentially longer. It has taken me over 2 hours to reach the end of my product list only to find that when I try to edit and save, the process hangs... often with "Server Error" message in a pop-up window. It is not a browser issue as I have tried several with the same result. Please fix to download complete product list when selecting "Manage Products".
Thank you for the feedback! We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. Your experience is not one we hoped for and apologies for that. One workaround you may find useful in the meantime is using the export/import feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app