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- El 12% de las calificaciones son de 4 estrellas
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Still trying to figure it out... It's a bit confusing but it's slowly coming together. I do like that it was relatively easy to connect shopify to the google merchant account.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
It has been easy to set up so far. I am still not sure about some of the categories and having some of my items not listed. And this is the only reason for the 3-star rating. It would be nice if there were instructions that assisted with corrected the errors better.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
Initially there was an indication all of my products were not approved. I had to go around in circles trying to find the reason why. Finally I had to disconnect my account and try again. Waiting to see if it will work this time. Clear reasons and how to fix concerns should be better laid out. For me at least.
Have used for about 2 years and it was very easy to use. But recently (January 2022) this has not been syncing my GTIN's and I get a warning on my Shopify dashboard that most, if not all of my products, have a publishing error on Google due to missing GTIN. All of the applicable products have the correct GTIN entered in the GTIN field.
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues, specifically with GTINs, that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.
Adil | Shopify
Biggest gripe is that you can not exclude variants from the feed. Other than that I guess it is ok, but nothing special.
I have been using this app since Oct 2018 with some success to around Apr 2019 when I increased my ad spend to $10 per day and my sales basically dried up. I reduced back to 5$ per day and got a few sales but not the success I had earlier and now this app has not generated a sale in over a week!! Am I missing something ....Have there been a change update to this app? I like the simplicity of this app and will be so disappointed to have to find another app.
Doesn't support multiple shipping zones and cannot expose shipping_label tag to the feed. For those who are struggling with that: don't go metafields way, this can be solved in Merchant Center itself by setting up rules for your feed! Otherwise does what it has to do.
Hey there!
Amy here from Shopify. I just wanted to take minute to thank you for leaving us a review. It truly is what helps us improve. Im going to send you an email to open up the lines of communication here so I can make sure to get all of your thoughts off to my developers.
Amy l Shopify
es un poco complicado, hay que buscar siempre la ayuda en la pagina de google shopping, seria mejor rellenar campos directo en shopify
Still trying to figure it out. I previously placed Google Ads directly with Google, which also was quite complicated and hard to stop ads. I am correcting everything that they ask of me, but I have to constantly wait for the updates.
Thank you for reaching out with this feedback on the Google Shopping app. I understand that waiting for updates can cause delays, and I'm sorry for the inconvenience with this. Google individually reviews each product on their end once it's edited, so this process can take some extra time.
However, I would really like to speak with you in more detail about your experience to get a better idea of the issues you're running into and how we can help further. I'm going to reach out to you via email so that we can discuss this. Looking forward to hearing back from you! - Rae, Shopify Support
I have used better apps - the set up can be quite confusing and take some time. The shipping configuration can be confusing and you often have to add some exclusions for free shipping and / or weight based shipping and request a manual review if the site is still coming up with errors in Google Merchant Centre. With that said, once you have overcome these hurdles, Google Shopping opens up another sales avenue that not everybody has access to (due to the effort / technical knowledge it can take to get the account set up correctly).