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I have been trying to work with this app for almost a month. None of my product is syncing or getting approved and no reason has been given. Tried to get help from Google Merchant Centre but I was just bushed off by saying that everything seems ok from their end. I actually watched tons of videos on Shopify and YouTube but no one seems to have any solutions or even the cause of the problem. So frustrating dealing with this app......
Hi - Thanks for leaving this review, and I'm so sorry to hear you've had these issues with the channel. I'm going to follow up with you over email with a few things that I think will solve this problem for you and get your products visible in your Google Merchant Center account. Keep an eye out for my email! Cíara | Support Specialist
Everything works quickly while working with Google services this is the best program! All controls are collected in one location
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
It is a waste of time, the products never synchronize. The requirements for approval are not clear, for example, they ask to specify the cost of each shipment in the description of the products. That would be stupid and goes against the strategy that we handle a lot, that information is exposed to our clients moments before payment, since the cost per shipment varies in each country and for different circumstances.
Apart from that, the app does not offer other alternatives to solve this kind of inconvenience and it looks too simple, considering that Google Ads has many more options in its original platform.
Hi there, my name is John and I'm a member of Shopify's support team!
Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have.
If your having issues with getting your product's approved due to your current shipping settings we can definitely look into that for you. I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that!
Thank you for your feedback again, cheers!
John R. | Shopify Support
I used this app, it syncs the products to Google Merchant Center well but it is not for Merchants with a huge catalog.
Google expires all products after 30 and yet listing and approving the products takes 10 days for us. Meaning we do not have business for 10 days of the month due to feed update.
Also when a product is disapproved and you delist it, it will update after at least 7 days and with us our ads where disapproved because of this. But if you list a new product it updates immediately which is good.
If they can improve on products expiring as well as deleted products update the app will be perfect for all users
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
j'ai utilisé google shopping, c est une appilcation trés utile pour la promotion de l'entreprise, je recommande.
I can´t still rate the app since I have not use it (I am waiting the 3 or 5 days for google to respond after set up).Thank God I was lucky to have the wonderful help of Claire (Shopify) she guide me step by step, to configure it. The problem was that it did not accept the automatic shipping setting, but it did not explained why. Then Claire suggested to simplify my shipping profiles to one and I did. After that it did still did not accept the automatic settings, but I did not explained why. Then Claire explained that I had to add conditions to my shipping for Google to accept it, and suggested some modifications, which I just did. And now I am waiting for the approval. Other than that it was easy.
I think the system should tell what is wrong with the shipping settings, so one can make the correct adjustments.
Awesome! This app make sale more and my product appear on search engine, when people search for and will appear as related product
very quick and easy to set up but did have some niggles overall experience was good and easy to follow.
Easy peasy it is amazing. very fluid easy to use. Helps a ton. A 100 minimum character count is ridiculous