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This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
used this app to add google shopping. It was fairly easy to do. I can not wait to see what new business this brings.
I appreciated having a checklist of what needs to be done which progressed as I completed each step. There was also a lot of help that I got while meeting the criteria. Also, I did some on my Chromebook, then some on my phone, then back to my Chromebook. I love the across-device integration!
Loaded easily, not sure how it works yet. I guess I will see. Thank you for offering and easy way to access Google Shopping
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review. We love hearing from our merchants!
I'm going to shoot you an e-mail and see if I can help with the set-up process at all! I know it can be overwhelming. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
I like how easy this app is to use and how it helps my business by bringing in new customers I might not otherwise have gotten.
I personally recomend this app to those merchants who did not try this yet, it helps a lot and for me it is freindly user.
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Thanks for nothing Shopify!! You make us uninstall the Google Shopping app that was working and install this new version that is a total piece of crap. It's problems like this that could make me not recommend Shopify as an e-commerce store platform.
I use this account to help me promote my products from my online store Korey Wayne at Korey-wayne.myshopify.com
What a frustrating app, product information never syncs to GMC.
If it can't be fixed soon, it must be Google's failure, terrible experience!
Hi there,
Thank you for leaving a review on the Google channel app. My name is William from Shopify support and I'll be assisting you today. From your message you may have encountered the error with the product syncing which is currently affecting a number of merchants due to some changes at Shopify and Google recently, we're actively working to resolve this error and I'll reach out to you with details after we've reviewed your store.
William | Marketplaces Support Specialist
Shopify