Reseñas (9.498)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 72% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 11% de las calificaciones son de 1 estrellas
3 de junio de 2020

Everything is set up and synchronized, but not one book is ever displayed on Google. The Shopify support does not respond to any message. I recommend NOT to use the app!

ARTBOX PUBLISH
Suiza
Más de 4 años usando la aplicación
Google LLC respondió 8 de junio de 2020

Hi,

I'm Cíara from Shopify support, thanks for taking the time to leave a review for us, we always appreciate hearing from our merchants.

For products to show in Google, you need to run a Smart Shopping Campaign, which takes up to 30 days to completely be synced and optimised across. We respond back to all emails, but when you send an email from the "Get Support" button, it goes from the email address under Settings > General and "Account Email". Have you checked that inbox for any responses? I'll follow up with you via email for some more information and get this sorted.

Cíara | Shopify Support

1 de abril de 2019

This is a terrible app. It sends items to the merchant center that we do not have in stock. We have reached out multiple times with no solution to fix the problem. It is causing us to have bad metrics on Google Shopping Actions

Muse Outlet
Estados Unidos
Más de 4 años usando la aplicación
Google LLC respondió 3 de junio de 2019

Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation because the app is designed for listing products and advertising rather than direct sales. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team. - JP, Shopify Support

25 de septiembre de 2021

Im still waiting for support i got products thats been pending over a week and wont upload to Google or sync correctly products I have deleted days ago are being disapproved even though I have removed them days prior might just have to delete this app and start fresh so my merchant account doesn't get suspended.Shopify needs to get it together and be accountable for issues like this or retire the app because your app is causing alot of peoples accounts to get suspended,you preach about how Google is strict however your support response time is un acceptable waiting for your response will get your account suspended. Best thing to do is delete the app from your store and the products if you see them quickly being disapproved so you dont get your GOOGLE account suspended and just go with a app that you have to pay a couple of bucks,it will be less headache.

The Connection Team
Estados Unidos
Más de 4 años usando la aplicación
Google LLC respondió 26 de septiembre de 2021

Hi there,

My name is William with Shopify support, I'm going to reach out to you over email to discuss the account specific details related to your question. We definitely appreciate the feedback about the app and want to get this resolved for you.

William | Shopify Support Specialist

Fecha de modificación: 10 de enero de 2023

Absolute Garbage! Just look at the last week of 1 star reviews along with the last 30 pages that are 99% 1 star complaints, same reported issues going back almost a year with absolutely no resolve! Shopify is fully aware of (their) Google App's syncing issues, as they stated on the phone in one of my 4 phone calls to them in the past week alone. This is happening to thousands of businesses whose products don't have GTIN's, MPN's and/or are Custom/Made to Order. Shopify Support sent me a screenshot of my editing feed, telling me to mark the items "TRUE" for 'Custom product' which was literally already done in the screenshot they sent! If Shopify cannot provide proper syncing with Google, then what good is it? Google is 'the end all be all' for shop visibility, SEO, and sales...the only "Sales Channel" that really matters. If I can't get immediate assistance with resolve, I'm leaving the platform, as I'm sure will thousands of others experiencing these same issues. SHOPIFY, FIX YOUR DEVELOPMENT PROBLEMS OR FAILURE IS IMMINENT.

Luxe Furniture Inc
Estados Unidos
Más de 4 años usando la aplicación
Google LLC respondió 18 de enero de 2023

Hi there,
I'm William from Shopify support and I want to assist you with the problems that you're reporting here. The GTIN settings are probably one of the most crucial parts of selling online as this adds discoverability to your products but as each case is unique I'll reach out to you privately to discuss your store. Thanks for the feedback around the app and please look out for my email.
William | Marketplaces Support Specialist
Shopify

13 de octubre de 2019

A real nightmare... Maybe usefull for small store with very few and common items AND at the launching time of the website.
I have 1000+ items with troubles in my shop... So it's totally useless.
For example :
1001 products didn’t publish to Google Shopping
View each product to learn how to resolve any errors.
Id product identifier issue: your product identifiers aren’t accurate..

BHTK
Francia
Más de 4 años usando la aplicación
Google LLC respondió 16 de octubre de 2019

Thanks for sharing this feedback with us. Based on the error you mentioned, it sounds like some of your products may be missing the required information (http://bit.ly/35H2pGQ) needed for products to be properly added to the Google Shopping channel.

I'm going to follow up with you via email to make sure each of your products has these details added, and provide more assistance with getting this app set up. Looking forward to speaking with you soon! - Rae, Shopify Support

3 de abril de 2023

I have read dozens of complaints about this app. And it is a shame that the issue wrt the interface with the Content API from Google is yet not resolved. There is quite some documentation on the Content API from Google and seems to me that this issue could have been addressed a while ago. Though not sure why it still is not. As a result all my products are rejected on Google Merchant Center!

CHIIIQ
Países Bajos
Más de 4 años usando la aplicación
Google LLC respondió 4 de abril de 2023

Hi there,

Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Brett | Shopify

30 de marzo de 2023

I have been using Google Merchant Centre linked to my Shopify store for years and, until recently, it worked ok (with the odd glitch). More recently, however, all my products have expired for no reason, the product pages show that Google feed is not linked with an error message of "Add shipping cost for your product" (even though my shipping options have not changed) and I cannot even link to my existing GMC account through the app. This is not good enough.

Four Season Products
Australia
Más de 4 años usando la aplicación
Google LLC respondió 4 de abril de 2023

Hi Four Season Products,
William here from Shopify, I wanted to thank you for taking the time to review the Google channel app. Feedback like yours is essential to resolve any unforeseen issues with our apps and channels. I'm going to send you an email followup to resolve this issue.
William | Marketplaces Support Specialist
Shopify

1 de marzo de 2018

Trying to install but the “get” button just goes to a page that says, “the app you’re looking for cannot be found”.

Scilife
Estados Unidos
Más de 4 años usando la aplicación
22 de agosto de 2022

I've had thousands of my Shopify products in my Google Merchant center successfully for more year or two with no problems. My website is Claimed (green checkmark) and email verified (green checkmark). All the sudden my products are removed, and Shopify says my Merchant Center has been suspended, even though when I log into my Google Merchant Center admin it says I'm a "trusted store" and that there are no issues listed (other than lack of products now). I've also not received any emails notifying me of any problems or any indications as to why my products are suddenly removed. So I disconnected Google from within Shopify and re-connected it and now Shopify says my website is claimed by someone else even though it's successfully claimed by me in the Google Admin (green checkmark). I've contacted Shopify and Google, and have heard from no one with any solution to this. Can someone please help? I just want to get my products back in Google Merchant Center. Thanks! Debbie / Atomic Mobiles

Atomic Mobiles
Estados Unidos
Más de 4 años usando la aplicación
Google LLC respondió 24 de agosto de 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

27 de abril de 2023

I got all my account suspend by google merchant. All my google merchant does not work now and when you talk to support, no one is able to help you on the shopify team. Furthermore, it creates new merchant account on google by itself. I am removing it .

Bebelelo
Canadá
Más de 4 años usando la aplicación
Google LLC respondió 28 de abril de 2023

Hi there,

Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I understand you've been having some trouble with your Merchant Center account - I'm going to follow up with you over email to open up the lines of communication and see if we can help resolve this issue for you.

Brett | Shopify Support Specialist