Reseñas (9.107)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 72% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 12% de las calificaciones son de 1 estrellas
5 de diciembre de 2018

It would be nice if VAT could be configured. AFAIK is not possible to export price including VAT (required in some countries)

b2bdental
España
8 meses usando la aplicación
Fecha de modificación: 8 de diciembre de 2021

For listing things it's great, until it starts wanting settings that shouldn't apply to that product at all. Gender, age, etc for paint. Fixing this does nothing since the item is back up on the list for yet something else the next day or hour. Image crawls? 3 days? Nope. They never finish. I don't even know what they are looking for in image crawls. Missing GTINs or wrong ones? Fix them? Nope. It still says it's the wrong GTIN even though you scanned right from the product. I have been fighting this daily for a month now and still have over 500 products on the publish error list that keep coming back.
Edit: Now over half my products are coming up with the error of not having a GTIN... but only when the GTIN is scanned or the product altered in any way. THey all have barcodes (gtins) in the listings! Customer support has stopped responding after the first email.

Chimera Hobby & Games
Estados Unidos
8 meses usando la aplicación
8 de agosto de 2023

Very complicated to use. Too many merchant centers and apps (Google analytics, Google ADS, Google Merchant Center, and the list goes on).

App has a lot of glitches and each person sends you to talk to someone else for assistance

OH VOILA JEWELRY
Estados Unidos
8 meses usando la aplicación
Google LLC respondió 13 de agosto de 2023

Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app

Fecha de modificación: 21 de junio de 2020

Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug.
Support has stopped responding

Brandlyz
Francia
7 meses usando la aplicación
Google LLC respondió 31 de julio de 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you.

Claire l Shopify

25 de diciembre de 2017

need old version, i have 300 thousand product, this app only support 10 thousand

Casetriumph Com
Indonesia
7 meses usando la aplicación
Fecha de modificación: 4 de enero de 2020

Wow. the process is rather perplexing a nd confusing. Much of the knowledge material is obsolete and chat / email is slow in coming. Complaints even to head office go unanswered. Gurus, whose job it is to be knowledegable in all aspects of Google shopping setup are deficient in providing answers. Instead, they refer to a absolutely inadequate knowledge base. Whew. It took me weeks to see the light of day which I stumbled into. Not sure at this time if I am on right track but I pray that my efforts do not wind up costing me without a bit of yardage gain. Make the process more simple Google. I know you can.

Backpacks Oasis
Estados Unidos
7 meses usando la aplicación
Google LLC respondió 6 de enero de 2020

Hi there, my name is Jonathan and I am member of Shopify's support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and I would love to hear more about your experience so that we can share it with our developers.

I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!

Talk soon,

Jonathan - Shopify Support

Fecha de modificación: 27 de febrero de 2023

The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.

ESTOLIA'S
Estados Unidos
7 meses usando la aplicación
Google LLC respondió 1 de marzo de 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

2 de marzo de 2024

You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.

MAVEN Wallets
Canadá
3 meses usando la aplicación
Google LLC respondió 4 de marzo de 2024

Hi there and thanks for the feedback! While we ask for an initial country during onboarding, you are able to add additional countries once you link your shop to a Merchant Center ID by adding Target Countries in your Merchant Center Product feed. Additionally, we are making improvements to do this automatically in the near future, so stay tuned!

If you have further questions on how to do this, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

12 de diciembre de 2021

Ich versuche Produkte die mehrere Farb- und Größenvarianten haben, zu Google Shopping hinzuzufügen. Jedoch scheint es, als müsste ich für jede Variante ein extra Produkt anlegen, wie beispielsweiße T-Shirt black gr. M, T-Shirt black gr. L und T-Shirt black XL. Das ist nicht praktikabel. Die Produkte die bei meinem Fulfillmentservice angelegt werden, haben bis zu 12 Farben mit den Größen XS, S, M, L, XL, XXL, 3XL. Das sind 84 Varianten. Oder gibt es eine Möglichkeit bei den Google-Feldern, mehrere Farben und Größen anzugeben? Ich habe es schon mit "XS, S, M, L, XL, XXL, 3XL" und "black, bottle green, burgundy, dark heather grey, ocean depth, plum, french navy, anthracite, stargazer, azure, skyblue, royalblue" versucht.. Mir ist aber selber schleierhaft, wie diese Eigenschaften auf die Varianten übernommen werden sollen, deren Felder unter dem Hauptprodukt aufgeführt sind, die ich nicht anklicken und bearbeiten kann. Warum können nicht einfach alle Informationen eines Produktes übernommen werden und dann werden noch notwendige Infos für Google wie Produktkategorie, Altersgruppe, Geschlecht und Zustand manuell hinzugefügt über den Bulk-Editor?

Ravenation.eu
Alemania
5 meses usando la aplicación
17 de enero de 2024

It says that products are not approved, yet when I click on it to see what products, the list is empty.

I get little to no traffic from google.

ABE Creations LLC
Estados Unidos
4 meses usando la aplicación
Google LLC respondió 19 de enero de 2024

Hello and thank you for taking time to leave a review. We did take a glance at your account and it appears your products are approved. If you are seeing something else within the app or have other questions, we are happy to help! Please contact us via this form: https://support.google.com/merchants/contact/shopify_3p_support_app