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Luokituksen mukaan
This has been a horrible experience that has cost me so much money paying for experts to fix everything in my inventory in order to manually add my products on Google > First Mis-Representation Now my products are dis approved .. Im not having any of these problems with Facebook marketplace and that's sad.... So much of my energy time and money just wasted and all I get is read this in support and give a thumbs up if it helps. It does not > I just want this issue resolved now its Christmas and I can get products from my store listed to sale. This is so defeating it make me either want to migrate my site and go where there is support or leave dropshipping completely ...
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
No funciona, se genera el error "La página .........myshopify.com ha rechazado la conexión".
La hemos desinstalado y vuelto a instalar y pasa lo mismo.
Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
Below review submitted one year ago and the issue is still not fixed.
As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.
Updated Response 1 year later: Hi again! Unfortunately this is a Shopify bug, not a bug on our app. I know you still are having this issue, but we only own the app, not the bulk editor page you are using, so rating our app as 1 star won't help to fix their tool any faster.
Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
To difficult to setup. Assistance is scarce.... still waiting after 2 weeks for help! NO BUENO. If I can get somehelp from someone it would seriously help
Hi there, thanks for sharing this feedback. I understand you reached out to our support team to get additional guidance around policy/suspension enforcement. While we are not part of the team that handles this enforcement, I will see if we can get you more details that will help you resolve any open issues. We apologize for any frustrations you have had.
I have had a horrible experience they keep suspending my website. I have included all the policy and information required and I keep getting denied. My pictures have been pending for 2 weeks now with no details on what else to do and now I can't ask for another review. I have tried to complete all the fixes required. Now my account is suspended. I need help these codes make it impossible for an average Joe to set-up this website without adding more cost for a expert. I need HELP!!!!!!
Hi there,
William here from the Marketplaces team at Shopify. Thank you for taking the time to leave a review about our app, this definitely helps to find the pain points for our merchants. While we don't make the decision as to suspending or reinstating Google accounts we can help you review your account for potential changes. I'll reach out to you via email to discuss your specific account.
William | Marketplaces Support Specialist
Shopify
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.
I used this app to approve my products for Google Ads. I read reviews where this app did not work, but still gave it a chance. My product was not approved and I was not given a reason to why my product was not approved. Very disappointed with the app, especially because I read the guidelines and I know my product doesn't break any violations.
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave us a review. Your feedback is extremely valuable. I realize that having products disapproved with little information can be challenging and am disheartened to hear that this has shaped your experience with the app.
I will send over an email to discuss this further and help get you an email to explore this further with you and would to explore this further with you and help out where possible.
Jordan | Shopify
Google Channel has suspended my account due to misrepresentation, which all fields they require is has been added. Plus GTIN is on all products but still not accepting it. Google help is of no help at all
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the suspension of the Google account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify