Google & YouTube , 7 587 arvostelua
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Does not work, could not get it to connect no and one could help. I went with Shopify because of the "easy to Us" & "will help set it up" however both Google & Shopify fall on their face's and do not help with anything.
After about a week of trying I couldn’t get variants to display in google shopping, even after reading and watching videos about that feature and being on the phone with googles support.
Hi there!
Mario here with Shopify! Thank you for taking the time to share your experience with the Google Channel App and troubleshooting steps.
I completely understand where you are coming from, products with variants would need to fulfil specific requirements, and those details aren't easy to spot. I'm happy to share some bite sized steps to follow and check several fields based on our team¡s experience. I will be reaching out to you through email shortly.
Looking forward to chatting with you!
Mario | Support Shopify
complete rubbish, no way to alter any descriptions or anything, most of products suspended, spoke to google and they said need to alter things to make them show but cant alter anything, also my original feed has disappeared in my merchant account, complete mess
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can.
- Nate | Shopify
It's so disappointing that it's hard to believe it's a Google product.
I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel.
I tried many times in a few days and it still says the same thing.
I've seen people on reddit in the same situation and the problem has not been solved.
There is not even a reason.
Hi WhereGifts,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with connecting YouTube to your Google Channel.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Robyn | Shopify Support
loaded app last week. So far one campaign was approved, but nothing in report, zero clicks, zero spend. increase daily limit up to $20 nothing. Product status also did not approved 30% dis approved, har to get what they need (Amazon and Walmart fine, but Google not).
Sent email to support asking how can be fixed, nothing in feed back. So far zero benefits from app
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.
Thank you for leaving your review and we appreciate you providing us with this feedback. I'm sorry to hear that you find the app to be troublesome and difficult to use.
I would like to know more about what it was you found difficult about the app's usability, and if there's anything I can do to help so that it might become a viable option for you in future. I will be sending you an email shortly about this so please look out for it and send a reply if you'd like to discuss this further. -Victor, Shopify Support
App it total crap. Take forever to sync product to merchant. Waste of time. Not recommended ever to anyone
Hi,
I'm Cíara from Shopify Support, thanks for leaving your email about the app.
Just so you're aware, for products to be accepted by Google Shopping, it can take 3 - 5 business days for them to be approved, and there's a notice about this in the app. I'm going to follow up with you by email to check what's going on, and see how long your products have been waiting, and get to the bottom of this for you! Keep an eye out for my email in the next little while.
Cíara | Shopify Support
I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??
Hi there,
Thank you for your review with the Google channel, my name is William and I'll be assisting you today. I see that you want to have your products sync with YouTube and one of the first things we always check is if you are using a studio account or brand account (brand accounts are not eligible at this time). I'll look into your account and reach out to you for further assistance with your specific circumstances.
William | Marketplaces Support Specialist
Shopify
just pathetic, they will advertise sex toys and bondage gear but one mention of swingers and they run a mile. grow up google.
Hey there,
Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to here you were having trouble with your products on Google - I'm going to look into this and follow up with you shortly by email to open up a line of communication to see how I can help you further.