Google & YouTube

Hi Google & YouTube Ads team,

We need someone to guide us for set a better Google & YouTube ads
I can be reach at : 888 700 5228
or litedeerhomes@gmail.com
Thank you

Joyce Tam
litedeer homes

Definitely not happy. Google uses WAY TOO MANY automated admins where they don't actually check your products. We have face oil that is organic and all natural yet they continually reject it as a medical product. We make no claims or have any medicinal ingredients in it. Also our tooth powder and many other things like our 2 & 3 packs of natural deodorant. They approve the 1 deodorant option but not multiples??? Huh? So unprofessional. Get real PEOPLE working on these issues!

And they also won't take down fraudulent reviews from people that have never used our products. These are disgruntled humans that had a back and forth conversation with us and they didn't like our response. That's life, get over it. Sometimes people are not going to agree with you! But they put up a 1 star google review because they are babies. Reviews are for the PRODUCTS or SERVICES which an argument from some person online is NOT service. Service only comes into play if they are a buying customer. These fraudulent reviews should NOT be allowed!! Disgraceful.

First, the app may well be the best of its kind. That said, I believe they ripped me off for $220.00. Their instructions are unclear regarding a 2nd store. I opened my store and then wanted to do a 2nd one. The app seems to indicate that is possible within one account. So I purchased a theme for $220 and started to build the 2nd store, only to find out that doing so within the same account is not permitted and that I'd have to open a 2nd account to have a 2nd store. I did so, with the indication from Shopify Support that I would be able to TRANSFER my paid theme to the new store. Only after having deleted the paid theme from the first store was I informed I would have to purchase the theme again for the 2nd store but would NOT receive a refund for the now deleted theme in the first store. The effect was that I've paid 2x for a theme and Shopify support DELIBERATELY MISLED me about my ability to get a refund. I have the support transcript to prove it. I now feel stolen from and stuck. BUYER BEWARE.

It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.

I've spent months of fixing "contact us", "misrepresentation", etc. and google just keeps sending the same requirement with no clear answer to why my account is suspended. They told me to activate my ads account. I spent money and won't spend more advertising with them is my account is suspended.

If you sell drop-shipped items or manufactured items this feed is probably amazing. As a small, custom-work shop, this App has been disappointing. First what it does well. It put -some- of my products on Google shopping ads internationally and brought in a good traffic boost of mostly empty (accidental) clicks from apps that I have to pay for. It also gave me a semi-functional merchant account feed I can use for my own marketing. The Smart Campaign wont allow me to change any settings other than budget so I ended up using the feed with my own Ads in my own campaigns. Now for the difficulties: My Shopify Product database keeps randomly dropping my Google product categories or - GUESSES at what I am selling after I have already chosen the product categories (they get overwritten by SMART?? Machine Learning guessing them). Next, Every. single. time, Google scans my Webpage it produces price random mismatch errors that result in 10-15% of my listings being blocked. At any given time 10% of my products are blocked by Google because of a Google Web Crawler issue. Considering they are all listed properly in my Shopify feed (barring weird category choices by Shopify) this is a pretty high error rate. The Google web crawler locks on the initial displayed product price on my web page. My variants are priced differently according to size. So to Google my Shopify merchant data feed is different than how Google's web crawler sees the web page (I don't think Google crawler is fully compatible with the Shopify Web Page formatting). Finally, Google's solution to fraud prevention and offering price comparisons to meet EU online sales guidelines results in a bias that favors mass-produced item listings. IF I am going to use Google Shopping ads, Google would like me to have a Manufacturer's Part Number for a custom-framed photo and I can't fake a registered number; Google insists on a registered part number to sell my items in the US and some other markets. Even selecting "This is a custom product" allows only limited functions - so for the most part a small custom or hand-made product merchant can't meet those requirements. Therefore this app is not fully functional for everyone.

This app doesn't take into account package sizes, so Google banned me from the advertising account I've had for over ten years! The shipping costs on my website can't possibly match the shipping costs shown in the Google Merchant Center and according to Shopify tech support, there's no way to fix this. Maybe if you only sell small boxes that are all the same size you won't have a problem, but I have some things in a 4x6 box and some things in a 40x30" box.