Avis (9 128)
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Google suspended my account claiming I had a parked domain... which is not true. I contacted their customer service which was no help. I've now given up and deleted the app. I should have just taken the hint from the previous reviews and avoided this all together.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
I tried for three weeks to use this piece of junk and the support team was totally worthless as you would expect from google. They offered no help whatsoever in telling me which hoop to jump through to get shopping approved. We should expect better.
Hi there! Amy here from Shopify Support. Thanks for taking the time to leave us a review.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Amy - Shopify Support
Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.
Thank you for leaving your review and we appreciate you providing us with this feedback. I'm sorry to hear that you find the app to be troublesome and difficult to use.
I would like to know more about what it was you found difficult about the app's usability, and if there's anything I can do to help so that it might become a viable option for you in future. I will be sending you an email shortly about this so please look out for it and send a reply if you'd like to discuss this further. -Victor, Shopify Support
No way to add unit_pricing_base_measure: or unit_pricing_measure: or any other attributes, which are missing :( This app needs to be updated. Shopify is so nice! Please take the feedback and optimize the app :)
This channel doesn't even open in my account. Such a pathetic app let alone using the features. I can't even use it.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
It just redirected and didn't load. There seems to be a huge bug in the current release. We'd like to be able to use it when it's fixed.
Why would you left behind non USD stores!?!?!?!?!?!
With the old app, no problem ! A lot of sales in € but with the update, my store must operate in the USD currency to use this app and I did not want to change my base currency to USD. I'm in France.
This app is complete garbage, and whoever made it should be fired. It's essentially useless. If you know the first thing about Google Ads, it does WAY more harm than good.
This app is completely and utterly useless. It basically treats you like you are an idiot, which is not at all what you want if you plan on running a successful Google Ads campaign. The various features of Google Ads are important, and this app strips you of access to them in favor of an overly simplified setup that is poorly designed and simply doesn't work.