Avis (8 257)

Note globale
4,5
Nombre d’avis par note
  • 70 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
23 mai 2022

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below:
You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title.
In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers:
-offer_id: shopify_US_4181554954342_XXXXX
-offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support.
You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

All Purpose Creams
États-Unis
Presque 3 ans d’utilisation de l’application
Google LLC a répondu 24 mai 2022

Hey there,

Charlotte here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. It looks like you shared an email sent by Google's Support team, is that right? Although Google is responsible for all product reviews and approvals, I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Charlotte | Shopify

9 juin 2022

Useless. Many non-functional features. 1-We have GTIN barcodes in all products and keeps saying missing GTIN.
2-On a product we select the correct Age and Gender to the product, we save, but then we go back to the product and stills not showing our selection. Needless to say that then Google will not have those product details. ...and more... Not worth of the Shopify brand. A "stain". The worse: look at the reviews, since long time reported problems, and Shopify does NOTHING to improve it.

Superheroes Warehouse
Royaume-Uni
Presque 3 ans d’utilisation de l’application
Modifié le 4 août 2020

This app helped me alot, much appreciate the ease. All instructions and considerations are given. Thank you

Task Supplies
Australie
Presque 3 ans d’utilisation de l’application
13 octobre 2023

Muy sencilla la implementación.

Vita Sané | Elena
Colombie
Presque 2 ans d’utilisation de l’application
28 juin 2022

If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.

Milwaukee Motorcycle Clothing Co
États-Unis
Presque 3 ans d’utilisation de l’application
Google LLC a répondu 30 juin 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help wherever I can.

Nate | Shopify

8 décembre 2017

you have to run your shop with $
€ is not allowed......

My Pop Culture
France
Presque 3 ans d’utilisation de l’application
21 avril 2020

Hassle free and very helpfully app. Its easy to run an offer or campaign. Never had a problem......

Zebra Of Portugal
Portugal
Presque 3 ans d’utilisation de l’application
25 septembre 2019

I use the app to integrate Shopify products with Google AdWords. It works well, can't complain for free.

https://bada-bean.com

Bada Bean
Australie
Presque 3 ans d’utilisation de l’application
16 février 2023

Has worked great for a few year, but doesn't work at all now. Nothing feeds into Google. Find another app.

Running Hard Products
États-Unis
Presque 3 ans d’utilisation de l’application
Google LLC a répondu 22 février 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with products feeding into Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify

26 septembre 2022

Not accurate my items are uploaded from shopify and it keeps saying misrepresentation. I'm tired of the hassle with google.

BunddledUpExtensions
États-Unis
Presque 3 ans d’utilisation de l’application
Google LLC a répondu 27 septembre 2022

Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify