Avis (8 257)
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It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
I used this app to connect Google channel and ads account to my shopify store. It was super smooth process.
This was simple and easy to set up. A couple of questions and the app did all of the set up for me. It was so simple and uncomplicated. Thank you.
My Merchant Center account may be suspended, Shipping costs inaccurate (inconsistencies between flow and checkout pages on my website)
it's not normal
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
Absoute nightmare! Neither google or shopify are able to help with this 3rd party app. The feeds don't function properly and nobody knows how to diagnise the issues
Hello and thank you for taking the time to leave the review and feedback. I did check in on your account and support cases and it looks like as of today the majority of your items are now showing across all destinations. I have noted your feedback on your support experience and will be sure to share it with the relevant teams.
Thank you,
Google Support
I used this app for a while now. It's simple and helps your store massively if you use the ads as well!
This app helps me in marketing the easy way. I did not have to know a lot technically to use this app.
Worst App I've ever used on shopify. It automatically place the tracking code and changes the code from backend. I got frustated with this. Please use Google Shopping Feed in place of this.
Thank you for leaving this review. The Google Shopping app does automatically add conversion tracking events to your Google Ads account (http://bit.ly/2QmvrXd), however, I'm sorry for the frustration that this caused. I'm going to follow up with you via email so that we can discuss your store's set up further in regard to the tracking code you're trying to use instead. I look forward to speaking with you soon! - Rae, Shopify Support
I set up this app to bring buying customers to my store and it works like a charm. Never underestimate the power of Google. It ROCKS! Smokin' Jim of JHBAKERSR COMPANY
The app works OK and generally functions as expected but it has its challenges when managing a large library of products. For example, if a product has a UPC, you need to select the Google Channel, then Manage Availability, then toggle each product to false (every product!). Once a barcode is entered into the field, it should automatically be assumed that the product is not custom. It's also very time-consuming to scroll all the way through large libraries to get to products further down the list loading small groups of products at a time just to enter data or toggle the Custom Product field to false. Having the ability to filter by a brand or product would be ideal. Google Metafields disappear often too, causing delays and challenges when updating a large number of products. These issues would ultimately be solved by provided the True/False custom product drop down on the product page, instead of a checkbox to indicate "custom" or leaves the field blank instead of false.
Hi there,
Vance here from Shopify. Thank you taking the time to leave feedback for the Google channel app. I've sent you an email to connect and offer further support to work through any issues you're facing.
Vance | Shopify