Avis (8 863)

Note globale
4,6
Nombre d’avis par note
  • 71 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
Modifié le 15 avril 2019

I don't have any problem and love how major functions can all be edited and updated within the app. For those experiencing sales downtime, please visit the app frequently and watch for 'not approved' products. See the reason why it wasn't approved and make changes.

Exact Parts
États-Unis
Environ 3 ans d’utilisation de l’application
Modifié le 29 avril 2020

This app is great and helps us get our products out there! Easier exposure and greater audience to bring to our shop.

Reimagined Arts
États-Unis
Environ 3 ans d’utilisation de l’application
26 mars 2021

It was bit confusing but better than trying to do it completely on my own. If I had to do it again, I would do it all through this channel and ignore any emails directly from Google, which caused a duplication of errors.

Dogwood Harbor
États-Unis
Environ 3 ans d’utilisation de l’application
Modifié le 19 août 2021

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.

Capital Golf
Royaume-Uni
Environ 3 ans d’utilisation de l’application
10 janvier 2020

Very simple to operate. It was fast and easy to set up and look forward to having this as a tool in my store use.

HallsCustoms
États-Unis
Environ 3 ans d’utilisation de l’application
6 août 2021

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.

Prince of Scots
États-Unis
Environ 3 ans d’utilisation de l’application
Google LLC a répondu 10 août 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having.

Jack | Shopify

Modifié le 25 juillet 2020

Straight forward instructions. It didn't take long for me to set up my google account at all. I love it

The Garden Jewelry Store
États-Unis
Environ 3 ans d’utilisation de l’application
3 février 2020

Straight forward app and is a must for every ecommerce store. Loving it already! Feels like I've been given more than I bargained for!

The Vogue Pal
Hongrie
Environ 3 ans d’utilisation de l’application
24 mars 2022

Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.

Wild at Heart Pets Raw Food Delivery
Canada
Plus d'un an d’utilisation de l’application
Google LLC a répondu 26 mars 2022

Hi there,

Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Charlotte | Shopify

Modifié le 7 juillet 2023

If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles

Kaseta
Royaume-Uni
Plus d'un an d’utilisation de l’application
Google LLC a répondu 7 juin 2023

Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.

If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.

If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.

Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)