Avis (9 104)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
5 juin 2023

I have entered and double-checked the contact information in my store a thousand times. Customers can access the page - Contact Form, a link to my contact information and pages on social networks. There is an e-mail at the bottom of the page. Shopify support has confirmed that I have done everything correctly. And after all this, the app answers me that Google verification is not passed. Until the "Confirm that you've added contact information to your online store" step is confirmed as "done", I can't move on (

LNS.HOME-HARMONY
Ukraine
9 mois d’utilisation de l’application
Google LLC a répondu 5 juin 2023

Hello there and thanks for taking time to leave a review. Apologies for any frustration and I will share the feedback with our team. Click on the blue text: "Confirm that you've added contact information to your online store" and a popup should present itself then click okay. That should then resolve that open checklist item for you and unblock your onboarding.

I will reach out directly to you to ensure this resolved your issue.

Modifié le 21 septembre 2019

I am not sure why so many people are giving this app a 1 star. I am a drop shipper my sales have gone up 3 fold and I just started 2 months ago. I highly recommend this app if you use google smart shopping campaign. I am downgrading my review I have over 1k items that are disapproved and even though Shopify is to handle the technical issues they are not. They said to remove some of your feeds, I can't remove the other feed I have on it because it will and has caused 693 more items to be disapproved. Please, Shopify get your act together on this app it needs to be a lot better. And not so many disapproved items. Even after I made them custom items. In fact it is worse than that it has me go thru to make them custom items but they stay disapproved.

dogparentsonline.com
États-Unis
Plus d'un an d’utilisation de l’application
11 septembre 2021

Ürünlerimiz 6 aydır hiç onaylanmadı müşteri hizmetlerine yazıyorum destek yok. Shopify ve Google bu problemi acilen çözüme kavuşturması gerekiyor. Başka web sitesi alt yapı şirketleri bu problemi yaşatmıyor, direk google de reklam verebiliyorsunuz ama shopify da gerçekten çok zor, tüm ürünlerimiz doğru yüklendiğinden eminim ve onaylanmadı, reklam bile veremiyorsunuz. Eğer bu problem çözülmez ise Yakında shopify ile de çalışmayı bırakacağız. Saygılarımızla

glomir
Turquie
Plus d'un an d’utilisation de l’application
24 mars 2023

Very disappointing, I find Shopify difficult to manage, I'm less than impressed so I've decided to move my website to a different platform that is more user-friendly.

Mujimono Koi
Royaume-Uni
9 mois d’utilisation de l’application
Google LLC a répondu 25 mars 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.

Thomas | Shopify

Modifié le 21 octobre 2022

There is no other racist dictator organization like Google. If you are angry with Putin, look at Google. they are number 1 step away google, they will fk your business

OZBA SPARE PARTS ONLINE STORE
Royaume-Uni
9 mois d’utilisation de l’application
Google LLC a répondu 23 août 2022

Hi there,

My name is William from Shopify support, I'm going to reach out to you directly to discuss your account specific concerns with the Google channel by Shopify. Please look out for my upcoming email.

William | Marketplaces Support Specialist
Shopify

Modifié le 17 février 2019

Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.

Digital3d.com.au
Australie
Plus d'un an d’utilisation de l’application
Google LLC a répondu 7 juin 2019

Hi Digital3d.com.au, thank you for sharing this feedback. You are correct in saying in editing the google shopping fields from within the app, it will bring you directly to our product page. However you can use the bulk editor option in the Shopify Admin to make mass changes. I’ve also followed up with you by email to log your feedback for our development team and to demonstrate this bulk editor in more detail for you but in summary, you can go to:

> Click Products in the Shopify Admin.
> Select your products in bulk by clicking the white square beside each product title.
> Click the "edit products" button.
> In the bulk editor, select the fields you want to modify. Then save your changes.

Hopefully that helps, but I will also email you to go more in depth with this for you.

Niall, Shopify Support.

1 mars 2023

This is an awful app. I sell thousands of products from big brands that have barcodes. Nearly every product just reports back with 'Missing GTIN' because there is an issue with the way the app sends the information to google.
If you search for this issue it has been going on for years with hundreds of people writing about it in reviews, and youtube videos etc. Yet shopify support don't "get it" and have not fixed the issue. Completely pointless app if you're selling third party barcoded products as they wont list on google shopping.

Wrapped!
Royaume-Uni
9 mois d’utilisation de l’application
Google LLC a répondu 7 mars 2023

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, and there may be a way to resolve this on your store. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

5 décembre 2022

i have been attempting to remove channels from Google merchant center for several months. It is a terribly cavernous workflow to get simple things done. Just an awful experience.

Pre Raphaelite Records
États-Unis
9 mois d’utilisation de l’application
Google LLC a répondu 6 décembre 2022

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Charlotte | Shopify

19 août 2020

Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .

Thomas to You
Royaume-Uni
Plus d'un an d’utilisation de l’application
Google LLC a répondu 9 septembre 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

2 mars 2023

At least a couple of times I've gotten to act "by accident", but only for a short time, until again comes the text "google suspended the account due to misrepresentation" I have tried to ask where the fault is when I simply can't think of? They respond "We have found that your account has been flagged as a misrepresentation policy violation. This policy suspension means that we've reviewed your Google Merchant Center account to determine that it doesn't comply with our Shopping policies and your Google merchant. The account has been rejected" On top of that, suddenly the logo is not valid either, even though the same logo has already been in use for at least a month. I have tried to change it many times, but nothing is valid. I have given up. Really lousy app and dares to pay for asking for the app, which doesn't work. I don't know if an online store can be run at all without google, if not, I have to stop before I've gotten properly even started, really having to head on when I've wasted money and time on something like this, which should be prohibited by law.

Palomaa Online Store
Finlande
9 mois d’utilisation de l’application
Google LLC a répondu 7 mars 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Jason | Shopify