Avis (9 045)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
Modifié le 20 octobre 2021

Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah.
Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google).
Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know.
Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy.
In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations.
If business partners cannot trust each other, it's time to separate.

Douglys.Com
États-Unis
Plus de 2 ans d’utilisation de l’application
Google LLC a répondu 25 octobre 2021

Hello there,

Paola here from Shopify. Thank you for taking the time to provide feedback on your experience. I completely understand how frustrating this experience was for you. Although Shopify has no participation in Google Merchant Center Account's suspensions and Google does not share with us the reasons why they suspended an account for Misrepresentation, I'm happy to share some suggestions based on our experiences. I will be reaching out to you shortly through email. Looking forward to chatting with you!

Paola | Shopify

8 juin 2023

Excellent app for integrating Google and YouTube into my Shopify store! The seamless integration and user-friendly interface make it a breeze to set up and manage. The features and tools provided are extensive and have helped me optimize my marketing efforts effectively. I highly recommend the Google & YouTube for Shopify app to any Shopify store owner looking to maximize their online presence and drive more traffic to their store. 5 stars!

Byusboutique
États-Unis
Environ 2 mois d’utilisation de l’application
Google LLC a répondu 10 juin 2023

Love to hear the great feedback - thank you! We are so pleased you are finding this app impactful to your business.

28 février 2020

So far so good. The user interface is easy to understand and works well.
Still waiting for my products to be approved so I cannot give a full review yet

Lei-bld Apparel
Canada
Environ 2 mois d’utilisation de l’application
3 juillet 2022

For a free app/sales channel integration this can get you excellent results with both free Google shopping listings as well as smart shopping campaigns. We were seeing 15-20x ROAS on our smart shopping campaign from about the 4th month after installation, continuing for about 18 months. Although those levels are not what they use to be now, they are still decent. It’s important that you have a Google ads account and merchant center account set up and that your online store meets all of Google’s policies before connecting to your Google account. Once you connect your store to Google they will inspect your site and product listings and if your site does not meet all of the requirements then Google will suspend and possibly ban your account and it can be very difficult to get it resolved to try again. The app itself is a bit buggy and clunky. One major issue is that, even if you have product UPC/GTIN code entered in your product setup pages in your admin, Google will show your products as having no GTIN. While this doesn’t completely prevent your products from appearing on Google shopping listings & ads, it will suppress them from many search results and cause them to rank much lower. To fix this, you must go into the Google channel app and go to your products and change the ‘custom product’ field to ‘false’ for each individual product (it is blank by default). If you have a lot of SKUs this can be extremely time consuming, as you can only bulk edit fifty at a time, and each time you save, it starts you back over at the beginning of your list of products. There is no option (like in the products admin) to sort, filter, or bulk select more than one page of products. If you have 3000+ products like we do, expect to have to search, page by page for individual newly added products, only to be able to ‘fix’ one product and then start completely over from the beginning again to find and fix the next. These issues are the only reason for not giving a 4 or 5 star review.

Mels Crafty Mojo LLC
États-Unis
Plus de 4 ans d’utilisation de l’application
Google LLC a répondu 10 juillet 2022

Hi there,

Vance here from Shopify. Thanks for taking the time to leave a detailed review of the Google Channel. We truly appreciate your feedback. I'm going to send you an email to open up the lines of communication and address your concerns further.

Vance | Shopify

23 mai 2022

Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP

VisualTimmy
États-Unis
Plus de 2 ans d’utilisation de l’application
Google LLC a répondu 24 mai 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your data feed. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify

1 septembre 2022

Integration does not work. I've had a Google Ads account for years now that's connected to our Google Merchant Center (also connection issues with this), but it doesn't seem to want to pull that information into Shopify. The only option I have is to create a new Google Ads account... why? I go into Google Account and everything on my end is linked, verified, and claimed. What is this app even for? Nothing works.

Yellowbird Foods
États-Unis
Plus de 2 ans d’utilisation de l’application
Google LLC a répondu 6 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. At the moment, the Google channel can be used to run Google ads, from directly within your Shopify admin. Any ads launched and ran from within your Google Ads account, will not sync to the Shopify admin. In this case, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

11 mai 2020

Love it, very easy to use , very easy to understand. love it , all 5 star rating always for google.

saltypros
États-Unis
Environ 2 mois d’utilisation de l’application
24 octobre 2023

It really good to have google & youtube assistance

My Store.om
Oman
Environ 2 mois d’utilisation de l’application
9 octobre 2022

For some reason now, all my products are said to be "no longer published to Google." I did not have a problem before. All my products are manufactured and have all the proper fields filled out. There's definitely something wrong here. Hopefully Shopify can contact Google to let them know. I've tried redoing the products again and filling all the fields Google says is missing, but to no avail.

a yellow giraffe
États-Unis
Plus de 2 ans d’utilisation de l’application
Google LLC a répondu 16 octobre 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

20 septembre 2023

Absoute nightmare! Neither google or shopify are able to help with this 3rd party app. The feeds don't function properly and nobody knows how to diagnise the issues

Fixaball Ltd. Fixings and Fasteners UK
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Google LLC a répondu 21 septembre 2023

Hello and thank you for taking the time to leave the review and feedback. I did check in on your account and support cases and it looks like as of today the majority of your items are now showing across all destinations. I have noted your feedback on your support experience and will be sure to share it with the relevant teams.

Thank you,

Google Support