Avis (9 102)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
21 novembre 2022

Same story, all of our products are rejected by Google with no explanation. We surmised it was due to their being no UPC or GTIN codes, which is true. But we were also told we could override that by identifying our merchandise as custom. Don't see any way of doing that. If I could rate it zero stars, I would. Shame on Shopify for not correcting this for all of us.

Busted Knuckle Garage Gifts & Gear
États-Unis
7 mois d’utilisation de l’application
Google LLC a répondu 23 novembre 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

14 juin 2023

Easy integration even though limited conversion action import the documentation is also quite patchy

Marmo Singapore
Singapour
7 mois d’utilisation de l’application
Modifié le 6 novembre 2020

This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.

GREAT DOG CO.
États-Unis
7 mois d’utilisation de l’application
Google LLC a répondu 9 novembre 2020

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the ongoing struggles you are facing with expiring products. I'm going to look into this and follow up with you in an email. Hopefully we can open up the lines of communication here and I can see if I can help you any further to avoid this happening again.

Robyn | Shopify

5 février 2023

do not recommended to use this app, could not import custom label with csv, could not custom product id

Summitfairings
Chine
Environ un an d’utilisation de l’application
Google LLC a répondu 7 février 2023

Hi there,

Chris from Shopify here. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Chris | Marketplaces Support Specialist
Shopify

15 mars 2023

The app say"Page not found" whenever I open the app under "Sales Channels" to try configure my account. Please help

Total Spa
Mexique
7 mois d’utilisation de l’application
Google LLC a répondu 16 mars 2023

Hey there,
Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Jason | Shopify

13 janvier 2019

Stayed in sync made never finished syncing had to uninstall. Never moved for weeks after retrying. Maybe you will have better luck. Let me know if you figure it out @jdroyalty

House of Kings Co.
États-Unis
Environ un an d’utilisation de l’application
3 juin 2021

doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up

Sprinkled with Magic
Royaume-Uni
7 mois d’utilisation de l’application
Google LLC a répondu 7 juin 2021

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify

26 mars 2019

Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.

Twelve Silver Trees Jewellery
Royaume-Uni
7 mois d’utilisation de l’application
Google LLC a répondu 1 mai 2019

Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support

20 avril 2020

SO far so good. Just set it up. Set up seemed easy enough but products are still syncing. Only about 1/3 are pending so we'll see if it picks up the rest

The Coastal Compass
États-Unis
7 mois d’utilisation de l’application
26 novembre 2019

Seemed to be easy to use. Would recommend. Just setting up my Shopify Store. 100 characters is too many.

Coyote Gadgets
États-Unis
15 jours d’utilisation de l’application