Avis (9 115)
Affiner
-
Par note
Your new Google Shopping app, unlike the old one (no longer supported) has some holes in it.
Products in my feed do have GTINs
Error Message I'm getting is: "Barcode gtin missing: gtin is required for this product".
Issues:
1. GTIN numbers are are transferred to Google Shopping campaigns
2. There is no way to enter (re-enter) GTIN in a window "Edit Google Shopping fields", GTIN field MUST be added to that window PLEASE. That field is missing.
Currently Google REQUIRES BOTH: MPN number AND GTIN or a product will be rejected.
Is someone still working on improvements to your Google Shopping App, or should I resort to other paid apps.
I say: Do not install !!!
The old app was working OK.
There should be a way to choose between the two.
Parecía que todo saldría perfecto, dando clic por aquí según las indicaciones y pues nada, que hasta me indican que me han suspendido la cuenta, me ayudan por favor.
£9.57 cost of one click? Poor control of our spending, CPC and managing campaigns. Expensive for what returns to us. Limited and not value. Deleting app very soon.
Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Why release this when it's US$ only? It's a joke???
i don't know why Google don't approve my products and suspended my acc. I don't know what to do to solve it!
It says: Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions)
To resolve your suspension, you need to go to Google Merchant Center and contact Google support.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Worked great to start with, then I get an email that I cannot reply to, and can ask no-one for help about - saying my landing page currency and google shopping feed don't match (using the words "violated policy" - you know what - you're deleted... you want to take my advertising money, and then send me emails like that not offering clear and simple help - FU Google
Thank you for sharing feedback on our Google Shopping app. Currently the app can only be used to target one region which is determined by your store currency, this could have been the cause of the error you saw. For policy violations, that is determined by Google and is outside the scope of this app, but I understand how frustrating that can be. I’ve followed up with you via email to log your feedback and see if I can provide further information for you! - JP, Shopify Support
If you have any other option use it and dump this app. We operate 3 shops here what a waste of my time. Shopify keeps blaming "Google" No its their app. Dare you to use it. I mean if you dont what to sell on Google shopping than its great. Or chase your tail. Pending Pending Pending - Ya goggle it to blame. right ya they dont know anything about indexing. I have weeks of support email. Just wait they say. PENDING PENDING
Thank you for sharing your feedback on the Google Shopping app. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Using it for GA4.0 but the analytics is very different from actual figure. Support is not helpful either.
Hello and thank you for the feedback! Sorry to hear you are having issues with conversion tracking on the Google & YouTube app. There are a number of reasons why GA4 conversion tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281
It looks our support team did provide more context as to how GA4 tracking works and I am sorry if this is still causing frustration for you. We have noted your feedback and rest assured we do track this and share these insights with our product and development teams. Thank you again for the feedback.