Avis (9 115)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
6 septembre 2020

I've had this up for over a month now and still 0 traffic from it with a good size daily budget not sure what the issue is but any help would be appreciated.

Coffee Plz
États-Unis
4 mois d’utilisation de l’application
Google LLC a répondu 10 septembre 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

Modifié le 14 novembre 2019

This is final rating: 1 star
My campaign is now paused. Will probably un-install after I finish this review. I am also probably too small for Google Shopping. App is a pain to set up and get running and way, too expensive for the very few sales it provided. Google also provides me no control over how my budget is spent; I tried to cut the budget into a sustainable amount by advertising only a few items which did not produce sales AND gave me another 30 day lag to re-acquire my products . I have been advertising on my Amazon Channel during the same period for comparison. In the past 30 days I sold 0 apron units on Shopify using Google Shopping; 7 apron units on Amazon advertising there. Google Shopping is not for me. Hope this saga helps you in some small way. Rest of review runs from start to the end except for this final review here at the top.

Installation in progress; 3 stars because I don't have an app opinion yet. There are some technical issues being sorted out by gurus and technical team. Support team is responsive, helpful and interested in finding solutions so they get 5 stars. Thanks to Jam, Paulo, Megan, Nicole for all your help. We will see what happens next.

Update: Today 7-20-19 I started Google Shopping on my Etsy shop and tonight my products are getting impressions. If Etsy can do it, so can you Shopify. What are they doing differently than you? I know you can figure it out!

7-22-19 Aoh'an from the technical group sent email today with instructions and a bit of code to add to my theme to fix the problem. The problem has been identified and a solution offered. Well done. Thank you, Aoh'an. I will check with Mile High to ask for help. Let's see what happens next.

7-22-19 pm Mile High is engaged and collecting information; re-check of products available for google shopping has changed from 'not-approved' to 'pending'

7-23-19 in my launch group for google some products now approved, some pending, none rejected. Now we're talkin'.

7-23-19 It is the considered opinion of the technical staff and theme developer that no intervention is required on my Showtime theme and that the warnings were of no consequence. The approved products are showing up now on google searches. So I am going to call it a day on installation.

Revue is now at 3 stars for the app; 5 stars for Shopify gurus and technical, Mile High theme developer. We will see how she runs. Thank you everyone, job well done.
7-25-19 All products in test group are now approved and show up on a targeted search; now we can evaluate the function of the app. Impressions are delivering based on the report. Thanks to all those who helped get this thing going. Let's see what happens.
7-26-19 App seems to be running. 625 Impressions, 1 site visit, $1.54 in charges. A click seems to take the customer to a staging area where a second click is required to take them to the product web page. My understanding was that a paid-for click took a customer to my product web page. Inquiry sent to the gurus for clarification.
7-30-2019 Gurus have confirmed that indeed, Google Shopping has me paying for clicks that go nowhere. This information was not in the app information so my expectations were in no way managed on this. It is too soon to say if the now very expensive cost of a click is worth it. Update: Ira sent new docs that show the information on charges-new for clicks-that-go-nowhere to be on the google shopping copy. I recommend that Shopify clarify this in their app copy as well. I have been assured that there is no additional charge for the click that actually DOES go to the website product page. I am surprised that all the bad reviews I read here did not mention all of this. I plan to let this run until the end of August to see if the expense is worth it. Right now I am being charged $2.36/website visit, have had 2695 impressions, 12 visits and 1 sale. Analytics do NOT report the number of clicks for which I am paying, only visits. Start was 7-13-19, 17 days, but the app was not running until around 7-23-19 so really more like 7 days. See you on the flip side.

9-4-19 We are currently at 4 stars for the app and product. We are getting traffic and sales, but it is a very expensive product for us smalls. Getting it up and running was not very funny, so be ready for a process. We are keeping it going, but reducing to just advertising our best seller for the next phase of testing. Support still stands at 5 stars.

9-19-2019 Down graded to 3 stars on the app. During testing phase, still ongoing, I learned that once Google has acquired products and gone through a 30-day optimization process....leave the products acquired unless you want to do it all again. Removing products, to promote fewer products with a smaller budget, means the acquiring process and optimization process starts over when you put the products back into the system. And Google does spend all the budget you give them.
There is very little control for vendors in Google Shopping. Amazon Sponsored Products is easier and more flexible. Testing still ongoing to see if a cost effective budget can be accomplished. Sigh.

Handes of a Woman
États-Unis
4 mois d’utilisation de l’application
11 janvier 2023

My products can not be synced to Google Merchant Center since one week ago. No one can help me to solve the issue. Very disappointed.

Pets Kingdom Australia
Australie
4 mois d’utilisation de l’application
Google LLC a répondu 18 janvier 2023

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing syncing your products with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Jason | Shopify Support Specialist

21 mai 2023

Does not sync local products properly

Have been in contact with support for more than 2 months and still no solution was given to me

Plenoconfort
Espagne
4 mois d’utilisation de l’application
Google LLC a répondu 23 mai 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Mario | Shopify

8 mai 2023

Ich bin nicht nur vom Google Kanal, sondern auch vor allem vom Merchant Center mehr als enttäuscht. Sie legen einem Steine in den Weg, wo es nur geht. Ich empfinde dieses "Misrepresenting" und "entspricht nicht den Richtlinien" inzwischen als reine Schikane. Ich habe den Support des Merchant Centers bereits mehr als einmal angeschrieben und darum gebeten, dass mir konkret mitgeteilt wird, wo die "Fehler" sein sollen. Habe darauf hingewiesen, dass ich natürlich daran interessiert bin, eventuelle "Fehler" zu korrigieren...habe dies auch auf Verdacht gemacht, da als Reaktion auf meine E-Mails immer nur eine Standard-Nachricht kam, sodass man merkte, dass garnicht auf meinen Inhalt eingegangen wurde.
Wie kann man Fehler korrigieren, wenn man nicht weiß, was angeblich falsch sein soll. Für mich sieht das eher aus, als ob das an den Haaren herbeigezogen wurde. Alle angeblichen "Produktfehler"von Google, die ich auf Gutdünken korrigiert habe (und per Screenshot festgehalten habe) und kurze Zeit verschwunden waren, sind inzwischen wieder und wieder aufgetaucht.....es werden fehlende Barcodes bemängelt, die alle vorhanden sind ...bei Tierfutter werden Altersgruppe, Gender etc. verlangt - was soll das?.
Das Merchant Center scheint sich nicht bewußt zu sein, dass es damit Existenzen ausbremst. Es ist enttäuschend, dass kleinere Unternehmen, die mit einem Online Shop durchstarten wollen, somit erst garkeine Chance haben, ihre Produkte auf den Markt zu bringen. Für mich ist das reine Willkür

Marmari-Shop
Allemagne
4 mois d’utilisation de l’application
7 août 2023

Trying to add MPN's (Manufacturer Product Numbers) to my listings. Takes forever and usually freezes. Please Fix it, I have A lot of listings...

The Sticker And Decal Mafia
États-Unis
4 mois d’utilisation de l’application
8 février 2019

The app continuously stalls while updating my products. I uninstalled app and loaded the products manually through Google.

Bedroom etc
États-Unis
4 mois d’utilisation de l’application
Google LLC a répondu 6 juin 2019

Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

7 mars 2019

Pointless as doesn't work for the UK. Google is everywhere and should cater to everywhere! from https://www.trucklumi.eu

Trucklumi.eu
Royaume-Uni
4 mois d’utilisation de l’application
Google LLC a répondu 31 mars 2019

Hello! The Google Shopping app is actually available for our merchants in the UK. I've followed up with you via email to make sure that we can get your questions/concerns addressed! Hope to hear back from you soon. -Emma, Shopify Support

Modifié le 13 juin 2023

Update an Programm-Entwickler als Antwort:

Es ist kein Fehler der Google-Richtlinien. Ich habe jetzt eine andere App genommen und siehe da, es ging gleich, ohne Problem Meldungen. Es ist einfach nur die Schuld anderen zu zuschieben, anstatt die Fehler bei sich selber zu suchen!

Warnung diese App nicht installieren! Ist extrem gefährlich fürs Geschäft. Überträgt die Daten falsch und teilweise doppelt. Es werden mehr Produkte zum Merchant Center transferiert und teilweise doppelt, dadurch stoppt Google alles und sperrt die ADS sowie das ganze Google Merchant Center. Nicht installieren. Es ist hoch gefährlich. Auch das Trennen mit dem Merchant Center schafft keine Abhilfe. Die Produkte bleiben dennoch drin und manuell löschen geht auch nicht!

Jordi-TEC
Suisse
4 mois d’utilisation de l’application
Google LLC a répondu 13 juin 2023

Hello there, we are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

If you still need help on how to request a review or after you've requested a review, feel free to contact us: https://support.google.com/merchants/contact/shopify_3p_support_app

11 octobre 2018

Do not use this app. IT shows up first because its a Shopify made app. The reviews are true. It is buggy and does not work properly. There are others out there that dont charge much that will be reliable. We lost a month worth of google shopping sales (did not realize was not working until pulling monthly report) due to this app not syncing and disabling our shopping campaigns by default. Save yourself the trouble and pay a few bucks for a working app. Even Shopify support admitted it has issues and recommended another app. You have been warned....

Zen Hanger
États-Unis
4 mois d’utilisation de l’application