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I have just signed up for this app. It seem to be pretty easy. i hope the campaigns are easy too. I look forward to using the app.
All products stuck in pending, it never worked for the store. Google actually suspended my merchant account because of this.
Hi there, I just want to say thank you for sharing this feedback with us. And I'm sorry to hear your account was suspended, I'll personally email you about this to see if I can help out. From what you have mentioned above, I believe this might have occurred if some specific information was missing on your products. I'm going to discuss this more on the email. Thank you.
Niall, Shopify Support.
Thanks for team job. I think googles team have a nice job Every day. Please with covid19 be careful.
Hey there!
Amy here from Shopify, thanks for taking the time to leave us a review. I'm going to send you an email, I would love to hear how things are going so far, and see if you have any questions!
Amy l Shopify
I've been running Google Merchant with Shopify 2+ yrs, A-OK. Uninstalled Merchant, deleted campaign, added this app'... now regretting it.
Two weeks later and I still can't get Google Merchant working. Shopify are in the throws of trying to fix, but I'm getting nowhere. Now one week before Black Friday...
Très intuitif et facile à configurer, rapide et sécurisé
Horrible customer service it is just a bot that repeats without actually talking to you about why they locked you out. They say payment yet my bank is fine. They offered a offer for 100 for spending 25, and then when i get to the 26 mark they cancel my account?
Hi there, my name is Jonathan and I'm a member of Shopify's support team! We really appreciate hearing from our merchants regarding their experience with the Google Shopping app. I'm sorry to hear that you've been experiencing some trouble with. the application thus far.
I've taken a look through your store and the Google Shopping app, so I am going to follow up with you via e-mail to share some next steps to gain access to the Google Merchant Center once again. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
I'm really struggling with Google over the use of this app. I'm getting conflicting info between my shop and the merchant centre. I uploaded 50 items from Shopify but merchant centre is only showing 45, then Google suspended my merchant account for misrepresentation, and just sent me a link giving many reasons as to what they class as misrepresentation. 4 emails later to them, they keep sending the same link with the misrepresentations on. They won't even investigate what my particular reason is to why its issuing a misrepresentation suspension. When the app is working well, its great, but when it isn't, it is so not worth the hassle it brings with it.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
this will be my first time using this app and I am excited about my my journey with this new app and pray for success in my business.
Práctico y ayuda a configurar bien espero que sigan mejorando agradezco su ayuda espero que sea eficiente a la hora de realizar la venta