Avis (9 485)
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Seems to work...but it doesn't show any of the sales attributed to it in the 'Sales by Channel' on the Shopify Home page. Which is funny, because in the app it clearly tells you how much you sold using Google Shopping.
I've spent months of fixing "contact us", "misrepresentation", etc. and google just keeps sending the same requirement with no clear answer to why my account is suspended. They told me to activate my ads account. I spent money and won't spend more advertising with them is my account is suspended.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
i used this app and i dont have nothing from it till now. i dont know how you to use this.
i thing its need to have a FAQ
Hi there!
Thanks for taking the time to share your feedback! The Google Channel is a great way to sync your products to run a Smart Shopping campaign and list products in Google's Free Listings program. Within the channel, there is also a "Help Center" tab which goes over FAQ's and a step by step walkthrough.
I'll be following up with you via email to offer assistance to help you get the most out of the Google Channel! Chat soon!
Nidhi | Support Specialist
I have had a lot of problems with this app. I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend. Then when I went to another app called ROI Hunter, on the google ads section of the app it said that I had already spent over $20.00. I am afraid to use this app because the admin panel says there is no ad spend and no activity and then later on I find out that I have in fact spend money on ads. I also had a lot of trouble with messages popping up saying that my shipping rates were not properly set up and that I had to include a range of shipping rates. I wanted to set up one standard free shipping rate for all products in my store.
Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with setting up and using the Google Shopping app, especially in regard to the billing for your ads. In terms of your shipping set up, Google does require specific shipping settings to be in place in order to use the app. This link (http://bit.ly/2LOcskd) helps explain these requirements in more detail.
In order to look into this further and help investigate the billing on your account, as well as the shipping set up, I'm going to reach out to you via email. Please reply directly to my email once you receive it and I'll be glad to assist further. I look forward to hearing back from you! - Rae, Shopify Support
I've had so many problems with this app! i tired contacting support but i keep getting the same response from them which isn't helping me move forward and even use the app!
* UPDATE *
after many emails i finally have the app up are running! Rating changed from 1 star to 3 stars for the simple reason that it took so long to set everything up.
Thank you to Jonathan from shopify for reaching out with an email to help me fix the issues.
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I'm sorry to hear that you've had a poor experience with the Google Shopping app, that's never fun! I'm going to follow up with you via e-mail to see what we can do about turning that experience around for you.
Be sure to watch you inbox (and junk folder!) for that message.
Jonathan - Shopify Support
There is just too many different issues with this app...
-When you manage to set up the GTIN system to all your products(which is clearly visible on the product admin page) It still doesn't get trough to the merchant centre once connected
-The "other" connected google ads account is not visible in shopify.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and connecting your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
I sont really use google shopping a lot but i will try to start using it to rate it again and figure if it helps
Hi there, thank you so much for leaving a review for us here. We really appreciate it! My name is Jonathan and I'm a member of Shopify's support team. I love hearing from our merchants!
I'm going to follow up with you via e-mail and see if there is any feedback you'd like to provide us thus far to help us improve the Google Shopping app.
Look out for that message soon!
Jonathan E. | Shopify Support Guru
First, the app may well be the best of its kind. That said, I believe they ripped me off for $220.00. Their instructions are unclear regarding a 2nd store. I opened my store and then wanted to do a 2nd one. The app seems to indicate that is possible within one account. So I purchased a theme for $220 and started to build the 2nd store, only to find out that doing so within the same account is not permitted and that I'd have to open a 2nd account to have a 2nd store. I did so, with the indication from Shopify Support that I would be able to TRANSFER my paid theme to the new store. Only after having deleted the paid theme from the first store was I informed I would have to purchase the theme again for the 2nd store but would NOT receive a refund for the now deleted theme in the first store. The effect was that I've paid 2x for a theme and Shopify support DELIBERATELY MISLED me about my ability to get a refund. I have the support transcript to prove it. I now feel stolen from and stuck. BUYER BEWARE.
Hello there and thank you for sharing your experience. It sounds like this is pertaining to your experience with Shopify and not the Google & YouTube app. However, if you think this is related to an app-specific questions, please feel free to open a support case with our Google team at https://support.google.com/merchants/contact/shopify_3p_support_app
It would be nice if VAT could be configured. AFAIK is not possible to export price including VAT (required in some countries)