Avis (9 124)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
1 septembre 2022

seems like a common problem people are having. does not link without flagging misrepresentation. I am trying to link my store to my youtube channel and it's not working.

hook2cook
États-Unis
12 jours d’utilisation de l’application
Google LLC a répondu 6 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

Modifié le 19 octobre 2018

This app has just helped me score a £11.87 CPC on a product whose retail price is £11.95.. what an absolute winner.

Made the mistake of thinking Shopify would set up defaults based on good PPC practice and then let me alter them as I learned.

But no they've setup FIXED defaults based on... oh I don't no the seasons of the moon perhaps..

Due to the massive backlog at Google (seasonal perhaps.... so a great time of year to drop this app...) I've literally waited 2 weeks to find that from the looks of things I would have been better setting a small camp fire and dishing £10 notes into it.

Though in that time I was glad to find that a good handful of categories need a Color tag and while Shopify customer service were helpful enough in their advice to set up individual variants and to change the spelling of the variant to "color"... do I really want to confuse my local UK customers into thinking we are USA based and not local ... no... no I really don't

But I'm glad your Dev's took the decision to feed in such a way that all functionality is locked at the Google Adwords end, so I can't even seperately set "color" there either.

The fact that the Ui for the app can't even draw the right page... (clicking the forward arrow doesn't mean I want to bounce back to the first page the minute I start to scroll.) is just beyond excuse.

There's so many good things about Shopify... but there are so many shockingly amateur things as well.. This falls firmly into the second camp.

Dog Krazy Gifts
Royaume-Uni
12 jours d’utilisation de l’application
Modifié le 3 février 2018

Please roll back this to previous version. This messed up my google feed and shopping ads. PLEASE FIX . THIS WAS MY ONLY WAY OF ADVERTISING AND SELLING. SERIOUS ISSUE !!!!!!!!!!!!!!!!!!!!!!!

There is no option to push the feed or republish after I make a change in product attributes.

Purater
Canada
12 jours d’utilisation de l’application
13 février 2018

Awful - REDO this app please google and Shopify!! What has happened to all of my old details? OMG!
https://www.candycakeweddings.com/

My Wedding Bling
États-Unis
12 jours d’utilisation de l’application
23 avril 2019

If you use your product variants for anything other than colors and sizes (i.e. special offers that you DON'T want published) you are out of luck. This app publishes all variants with no option to exclude. Shopify's advice - duplicate all your products and remove the variants! This is a huge mess for our inventory, customer service, accounting, etc. Forcing us to move to a new app without fixing this issue is very poor! What is an alternative to this app?

Trophy Skin
États-Unis
12 jours d’utilisation de l’application
Google LLC a répondu 29 mai 2019

Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation due to Google Shopping's data requirements and the design constraints. Feedback like this helps us improve our apps though, so I’ve followed up with you via email to log your feedback with the Shopify development team. - JP, Shopify Support

10 juillet 2022

Google Ads does not detect the conversion tags that this app should inject on my website. As always, Shopify shits on the apps they do... I had a bad experience with Facebook sales channel made by Shopify in the past.

S3ART Store
Espagne
12 jours d’utilisation de l’application
Google LLC a répondu 12 juillet 2022

Hi there,

Vance here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel. We want to make sure you get the support you need regarding the issues you faced. I'll be sending you an email to follow up on your concerns and open up the lines of communication.

Vance | Shopify

22 novembre 2022

We migrated from woocommerce to shopify, where even though woocommerce had its issues, google was working fine. Now 50% of our products are rejected. Everything is correct, but this app is somehow rejecting a ton...

RoseBaie Paris
France
12 jours d’utilisation de l’application
Google LLC a répondu 23 novembre 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

11 juillet 2020

Doesn't work, at all. Products won't sync. Support team has no ETA of when it will be fixed (could be weeks or months).

Coppabana
Brésil
12 jours d’utilisation de l’application
Google LLC a répondu 4 août 2020

Hey there!

Amy here from Shopify, I'm sorry to hear of problem you were facing. It was an issue on our end that has since been resolved. I'll follow up with you via email to see if you need any further guidance here.

Amy l Shopify

4 juin 2020

Unfortunately, I had a bad experience with this app but in the past it has run fine. On my new site, I setup the feed on Google Merchant, and the whole site was imported including items unmarked for Google Shopping, which included items that Google does not want to promote at this time (ex: cloth face masks). This got the account suspended and I have been talking with Google for at least 2 months jumping through hoops but I'm really running in circles. I'm not sure what I can do at this point.

The Ever Keen
États-Unis
12 jours d’utilisation de l’application
Google LLC a répondu 8 juin 2020

Hi,

I'm Cíara from the Shopify Support Team, thanks for letting us know how the app was for you.

Unfortunately we're only able to see what Google sees, but we can get to the bottom of this for you to get your approved products on Google Shopping. I'm going to follow up with you via email to get to the bottom of everything, and get this working for you.

Cíara

1 septembre 2022

I've been stuck for 2 weeks on "Checking your site claim" after linking Google Merchant Centre account with this app. Have tried uninstalling and reinstalling, same thing just gets stuck on checking site claim. Also the content API doesn't seem to work as a primary feed, I am having to use a separate Google Sheets to even get the products to show up in the GMC dash.

Kippi Dog Beds
Australie
11 jours d’utilisation de l’application
Google LLC a répondu 6 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify