Avis (9 527)

Note globale
4,6
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
1 septembre 2022

I've been stuck for 2 weeks on "Checking your site claim" after linking Google Merchant Centre account with this app. Have tried uninstalling and reinstalling, same thing just gets stuck on checking site claim. Also the content API doesn't seem to work as a primary feed, I am having to use a separate Google Sheets to even get the products to show up in the GMC dash.

Kippi Dog Beds
Australie
11 jours d’utilisation de l’application
Google LLC a répondu 6 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

22 octobre 2021

I would like to know why Google is all of a sudden claiming misrepresentation on so many including us. What is going on? Why are suspended? Why should I continue to do business with Google at all?

Cams Am Us!
États-Unis
11 jours d’utilisation de l’application
Google LLC a répondu 26 octobre 2021

Hello there!

Paola here from Shopify! I understand your Google Merchant Center account was suspended due to Misrepresentation and I know this is very frustrating. Google does not share with us at Shopify the reasons why they suspend an account. However, I'm happy to share with you some suggestions on how to handle this situation. I will be reaching out to you shortly via email.

I look forward to chatting with you!

Paola | Shopify

9 novembre 2022

Useless google app, only problems and suspended account for no reason. GOOGLE SUPPORT IS JUST USELESS WE DO NOT RECOMMEND

Vivid Thing
Royaume-Uni
11 jours d’utilisation de l’application
Google LLC a répondu 10 novembre 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

4 mars 2024

It doesn't work.

Ask Carol
Norvège
11 jours d’utilisation de l’application
Google LLC a répondu 6 mars 2024

Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app

Modifié le 18 mai 2021

*Updated* After a week of screwing with it I gave up
NOT FOR BEGINNERS. Requires an understanding of metafields on Shopify and potentially some HTML and CSS and Google, frankly, isn't worth it. Most of the issues I had were with Google, not this app specifically, but there were still some frustrating bugs. 1. You need an understanding of meta fields, what they are and how to edit them, which is somewhat hidden in Shopify and even then they seem to be buggy (the dropdown menus don't populate) . Google also makes it extra difficult by requiring A TON OF THEM and putting the only comprehensive list of product categories in a csv that you have to download, and making some of the values for the metafields dropdown lists that don't populate. It would've made a lot more sense if I had read this post first: https://community.shopify.com/c/Shopify-Apps/Populating-Fields-for-the-Google-Shopping-App/td-p/338281 2. Google is not very clear about where they want contact information visible on the site and their support staff and docs are inconsistent about what is acceptable. Going back and forth with them half a dozen times I got half a dozen different answers. Ultimately, I had to learn how customize the contact.liquid template to add the contact info google wanted in HTML without having it above the contact form I would prefer people use. 3. Google is both incredibly slow and opaque when it comes to approving products and not suspending the merchant account. From the merchant account. I finally gave up when they told me I needed to verify my phone number and the instructions they sent me to do that took me to a page showing that my phone number has been verified for almost a month. Having done content creation for another store for a few years, I never once saw google shopping make a single sale, while Ebay and Etsy sold $20-$40k/month. If it were a quick and easy setup process, maybe it would be worth it. In my case I have a lot of unique and one-off items so it's absolutely not worth the time.

Gray Jay
États-Unis
11 jours d’utilisation de l’application
Google LLC a répondu 18 mai 2021

Hi there!

Thanks for taking the time to share your feedback! The Google Channel is a great way to sync your products to run a Smart Shopping campaign and list products in Google's Free Listings program. Within the channel, there is also a "Help Center" tab which goes over FAQ's and a step by step walkthrough. I'm sorry to hear you've been having trouble getting your approvals sorted out.

I'll be following up with you via email to offer assistance to help you get the most out of the Google Channel! Chat soon!

Spencer | Support Specialist

22 décembre 2020

very bad app , very confusing and hard to understand , low ROI , Consider using different ad platforms

Techs3v3n
Canada
11 jours d’utilisation de l’application
Google LLC a répondu 28 décembre 2020

Hi there,

Jordan here from Shopify. Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us.

I'm sorry that your have had a poor experience with the Google Channel. I will send you an email to explore this matter further with you and offer assistance for setting up the app for your store.

Jordan | Shopify

16 novembre 2018

We tried this app even with the one star reviews it received. It wouldn't connect to our Google Account.

Sinclair Games
États-Unis
11 jours d’utilisation de l’application
12 septembre 2022

Worst possible setup. why make ecerything so confusing. and shopify, stop letting techies write your guides. they assume too mcuh. so frustrating and i will be leaving shopify post haste. what a fucking waste of time.

Ethos4Home
États-Unis
11 jours d’utilisation de l’application
Google LLC a répondu 13 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I am sorry to hear that you are experiencing some frustration with our guides on troubleshooting the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

6 octobre 2021

All products not synced with Google Merchant Center. Reached out to support more than a week ago and no replies till date. Sad to say that customer service seems to be non existent

SGFreshIdea
Singapour
11 jours d’utilisation de l’application
Google LLC a répondu 9 octobre 2021

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products synced with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.

Jason | Shopify

Modifié le 16 mars 2023

THIS IS NOT A HIGHLY RECOMMEND APP ONE MINUTE ALL MY PRODUCTS WERE APPROVED AND BECAUSE OF ONE OR TWO PRODUCTS GOOGLE SUSPEND THE ENITRE ACCOUNT IF YOUR A DROPSHIPPER AND DONT KNOW HOW TO GET GTIN THIS APP IS NOT RECOMMED UNLESS YOU WANNA ALWAYS BE SUSPENDED. NO SUPPORT ALL THEY DO IS EMAIL NO LIVE PERSON TO GUIDE NOR VIDEO WITH INSTRUCTION WITH CONS AND PROS FOR DIFFERENT SHOPIFY SELLERS. THIS APP THE WORST THOUGHT I WOULD HAVE LUCK TO SEE GOOGLE CHANNEL MADE CHANGES. IF CHANGES MADE IT WAS NEVER FOR BETTER ALWAYS WORST

Gudtingzzhair
États-Unis
10 jours d’utilisation de l’application
Google LLC a répondu 21 mars 2023

Hi Gudtingzzhair,
Thank you for taking the time to leave a review for the app. I see that you've had some trouble with an account suspension and you mention the GTINs for dropshipping products. I'd be happy to help point you in the right direction to resolve these issues and refer you over to our friends at Google if it is outside of our scope. Please check for my upcoming email where we can discuss account specific information.
William | Marketplaces Support Specialist
Shopify