Google & YouTube , 7 765 avis
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loaded app last week. So far one campaign was approved, but nothing in report, zero clicks, zero spend. increase daily limit up to $20 nothing. Product status also did not approved 30% dis approved, har to get what they need (Amazon and Walmart fine, but Google not).
Sent email to support asking how can be fixed, nothing in feed back. So far zero benefits from app
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
It's so disappointing that it's hard to believe it's a Google product.
I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel.
I tried many times in a few days and it still says the same thing.
I've seen people on reddit in the same situation and the problem has not been solved.
There is not even a reason.
Hi WhereGifts,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with connecting YouTube to your Google Channel.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Robyn | Shopify Support
App it total crap. Take forever to sync product to merchant. Waste of time. Not recommended ever to anyone
Hi,
I'm Cíara from Shopify Support, thanks for leaving your email about the app.
Just so you're aware, for products to be accepted by Google Shopping, it can take 3 - 5 business days for them to be approved, and there's a notice about this in the app. I'm going to follow up with you by email to check what's going on, and see how long your products have been waiting, and get to the bottom of this for you! Keep an eye out for my email in the next little while.
Cíara | Shopify Support
0 customer service. I've spent over 100 000$ in Google Ads this year and getting help, let alone getting a human's help, is simply just not an option for Google. Disgusting way to treat clients. Also, the switch to PMAX from Smart Shopping has crippled E-Com stores.
Hi there,
William here with Shopify support, I'm a human and would love to assist you with the Google channel today. We appreciate your review and pass on all information to our development team, I'll email you to discuss the specifics about your account.
William | Marketplaces Support Specialist
Shopify
I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??
Hi there,
Thank you for your review with the Google channel, my name is William and I'll be assisting you today. I see that you want to have your products sync with YouTube and one of the first things we always check is if you are using a studio account or brand account (brand accounts are not eligible at this time). I'll look into your account and reach out to you for further assistance with your specific circumstances.
William | Marketplaces Support Specialist
Shopify
This is ridiculously hard there if no reason for it shopify please help make the setup process easier for beginner users. Google is so important to our businesses. HELP
Hi there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.
Hi there,
Ashley here from Shopify support.
I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.
Ashley | Shopify
I can't change the reply to email address? Where do you edit the address to change this. This app is useless.
Hey there!
Amy here from Shopify, thanks for taking the time to leave us a review. I would love to help you out here and see how you can get that changed. I will need some further details from you so I am going to send you an email!
Amy l Shopify
If I could 0 star I would.
With stores over 50,000, the app will basically say its not going to happy. Atleast with the original application, you could select a collection to publish to google merchant, now it wants your entire feed. Support has been shocking on the app, I fear could be a downfall of Shopify
BIG BUG! Please fix it. The page just redirect again and again . I can even not reach the home page of google shopping.