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This just sucks I’ve been having trouble with google since last year Everytime I fix the problem Google suspends my shop
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
I would give this 0 if possible. The old app was a little slow and you would occasionally get a server error but it worked! This doesn't. We have over 50,000 products in our store and so cannot even use this! Please sort this out Shopify!
Over the last 2 weeks 446 of our produts have been disapproved for the reason 'Product price does not match the price on your product landing page' We have not changed any pricing, and it is the same campaign which was working perfectly for us two weeks prior.
We have submitted the Google Site map again, contacted Google Ads support, Shopify support, but not been able to resolve the issue. It doesn't even indicate how to solve the issue.
Few weeks back we were ranking high on Google Shopping Listing Ads for several keywords, and now even though we have put in sufficient budget, our presence is reduced and products disapproved for no apparent reason. Please help immediately.
Thank you for taking the time to share this feedback. I'm sorry to hear about the issues you've been experiencing with your products. I can see that you currently have a ticket open with our Technical Support Team who have been continuing to monitor the situation. I've checked in with them and it looks like they've responded to your most recent email.
I know you've spent time speaking with our team, however I have reached out to you via email to see what we else we can look into together. I hope to speak with you soon! - Ryder, Shopify Support
Don't bother, plain and simple. It does not work. any review claiming otherwise is simply fake. Do yourself a favor and find another app
Thank you giving us feedback on our app! There can be some challenges in getting Google Shopping first setup and Shopify Support can assist with that. I'd like to look into this further for you so I’ve sent out to an email to you and hope to make sure you're up and running as well as hear more of your thoughts. - JP, Shopify Support
This app doesn't have options to edit attributes like "Item_group_id" or "identifier_exists". This results in countless GTIN issues that will drive you mad.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Mario | Shopify
After updating this app, it broke my google shopping feed. 2 weeks products are still pending! Guys get your act together. This is a major integration.
My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.
Hi there,
Ashley here from Shopify support.
I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.
Ashley | Shopify
They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.
This app will break the sales tax calculations in the product feed, by overwriting your Google Merchant Center sales tax settings. Once broken, Google will send you a warning of account suspension for incorrect sales tax calculations. (Long story short: it will not apply sales tax to shipping for states where that's required, no matter what you do to force it.) Shopify support will not help you, and they will spend 2 weeks trying to convince you that it's your fault. It's not, their app has a bug which they refuse to fix or acknowledge. Multiple threads on the Shopify community boards will confirm this. I used the app "Multiple Google Shopping Feeds" instead and it worked right away. Save yourself and do not use Shopify's Google channel app.
Hey there,
Vance here from Shopify. Thanks for providing feedback. We're sorry to hear that you faced sales tax issues when using the Google channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to you shortly to open a line of communication to see if I can be of further assistance.
Vance | Shopify
my products suddenly stopped showing by google ads, mailed, called, they there is no account issues but still my problem is not solved
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear that you experienced issues running Google Smart Shopping campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication.
Chris | Shopify