レビュー (8,714)

総合評価
4.6
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の12%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の12%は1つ星です
2023年2月23日

My Account with them got suspended for "misrepresentation". All of the other sellers have been correct and it has been a lousy experience trying to get your business out there and having been flagged. So stupid. Will not recommend.

Post & Pearl
カナダ
アプリの使用期間:5ヶ月
Google LLCが返信しました 2023年2月25日

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

All the best,
Robyn

編集日:2020年10月3日

It is simple to use and it guides you all the way. I have created a Campaign with them for the first time and I found it easier others that I have used

Extraordinary Pet Products
イギリス
アプリの使用期間:10日
2020年6月3日

Like it very nice.

OverRideGamingComputers
アメリカ合衆国
アプリの使用期間:10日
2020年10月22日

its very good and very satisfy to work with this platform i like very much and i want to work with this

istanbulliveneeds
トルコ
アプリの使用期間:5ヶ月
2021年1月11日

Muy buena, y las guías son muy prácticas :)
Estaría bueno implementar un mail masivo para las personas que estamos iniciando en este mundo en donde den paso a paso como vincularlo y lo importante que puede llegar a ser conectarlo.

Galeria Sala Marte
メキシコ
アプリの使用期間:10日
2019年10月10日

nightmare to work with. could not intelligently sync data between shopify and google. manual work. errors. bugs everywhere on this app. awful.
no support from folks on the merchant account.

of course i removed it!

Ikemian
ドイツ
アプリの使用期間:5ヶ月
Google LLCが返信しました 2019年10月14日

Thank you for writing your review and I'm sorry to hear that you've had numerous issues using the Google Shopping app. I'll be emailing you shortly to find out more on the problems you've had with syncing data and the errors that have appeared, so if you'd be interested in trying to use the app again please send me a response and let me know. -Victor, Shopify Support

編集日:2019年12月5日

Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal.

We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly.

For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount.

I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking.

Original review:
I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!

Alpine Rings
アメリカ合衆国
アプリの使用期間:9ヶ月
Google LLCが返信しました 2019年11月21日

Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you.
Jonathan - Shopify Support

2020年7月3日

I used this up to help me set up google shopping, its a really good app. and I hope more development in the future

Cute baby online
アメリカ合衆国
アプリの使用期間:5ヶ月
編集日:2019年11月23日

I use this app to help me do Shopify. I really like. It would be nice if it did my business better.

Infinifan
タイ
アプリの使用期間:9ヶ月
Google LLCが返信しました 2019年11月25日

Hey there! Amy here From Shopify Support.

Im happy to hear you are liking the app so far! I'm going to send you an email so we can discuss what you are trying to achieve and see how the Google Shopping App can help you do that!

Amy - Shopify Support

2020年8月5日

It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.

Sunnah Wholefoods
イギリス
アプリの使用期間:10ヶ月
Google LLCが返信しました 2020年9月1日

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify