리뷰 (3,926)
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Reply to Google feedback:
Thank you for your reply
Our issue is your tag team installed the Google tags on our website before the Google YouTube channel
This makes our tags all mixed up
The migration from ya to ga4 also made tracking confusing
We asked for your support to help clear thing up via a short video call but got absolutely nowhere
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We have been asking for Google ads support to help set up Google conversion tracking for Google ads for months...
Despite multiple emails all we get is the same answer from India Google ads go to help centre to set it up yourself
Even though they set up Google tag on our website before
Now everything is all mixed up we cannot run any ads
Google ads sales also rude on the phone
Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be automatically setup for you within your Google & YouTube Shopify Integration. That process is described here: https://support.google.com/merchants/answer/13494537?hl=en&ref_topic=14190979&sjid=15225058684796910413-NC
We will be sure to share your feedback with the relevant teams. Thank you
Great support
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All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.
Hi there,
My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.
William | Marketplaces Support Specialist
Shopify
I love this, I'm still learning. But I'm getting there still getting the hang of things. I'm new at all this.
Unable to get any support on this Shopify App. GTIN's are not properly syncing to the merchant center which has caused Google to suspend my account.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Es muy facil de usar y mejora mi alcance de productos.Me facilita el llegar a muchos segmentos de mercado que antes me costaba alcanzar.
Super good
Help me setup google merchant in few clics. It seems to work only for smart campaigns though. The good thing is that it helps you see which products are going through and which one are not eligible for shopping so you can adapt it.
Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account.
The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.
Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 conversion or attribution tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281
We have noted your feedback around attribution and support experience and will share it with the relevant teams. Thank you again.