리뷰 (9,432)
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Terrible user experience because there are no explanations OR the reasons do not make sense to the user. Lack of clarity as to whether information is required or optional. No explanation as to how my store is helped by providing i9nformation in many cases.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are also excited about some upcoming improvements within the app that should address this feedback; look out for that in early 2024!
If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
Before, I could edit the product information needed by my Google channel on the product background page, such as product category, color size, crowd gender, etc., but today I can’t find the intersection of editing, as if the Google channel is out of order, in the background of the product page , the place to edit product information on the Google channel has disappeared anyone help me
Hi there,
Cathal here from Shopify. I will be taking a look at this for you to see if we can help and will reach out to you by email shortly. Thank you
Cathal | Shopify
Still figuring out how this works so would appreciate your support to boost my online store: edxviecurated.com
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see how I can help you any further with getting the app set up and working for your store.
Claire l Shopify
Difficult to get all products labeled with a Barcode when dropshipping. Some products are not updated properly from designer/seller. And when you searching the product to retrieve said barcode can be impossible to find. I have still yet to identify what constitutes as the item barcode.
Hello and thanks for taking the time to leave feedback! We wanted to share a few help center articles that should clarify on how to properly use barcodes/gtins.
Google barcode requirements: https://support.google.com/merchants/answer/6324461
Shopify's guidance on barcodes: https://help.shopify.com/en/manual/shipping/understanding-shipping/barcodes
We hope this is helpful but if you still need assistance feel free to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Good app, just YouTube tends to knock my Channel for the most baseless of 'offenses'. I do enjoy using YouTube for all of my music needs
Good to get all your products into Google's Free shopping ads, but that is where the functionality ends. There is nothing in the ap we can find having to do with set up for "Performance Max" and we are unable to customize the product feed. All products are in a single feed, so that if you want start any Google Ads you have to include all your products listed in the free shopping ads that are in the single API product feed, so there can only be one ad campaign. Unable to focus a campaign on an individual product line.
Thanks for the feedback! I will email you directly to show you how you can get started with Performance Max from within the app. Additionally, here is a help center article which I think you may find helpful: https://support.google.com/merchants/answer/13421604?hl=en&ref_topic=13402337&sjid=7014633861525849605-NA
i really like the way the app work fantastically well simply good to have it to promote your business.
New this app lets see what it brings into my business, just hope for the good :) but it is east to use.
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Google Channel. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.
Charlotte | Shopify
My products don't show in google as Google are blocking them. There is no help either to help you fix what the issue is. You don't get a straight answer from anyone as to what exactly the issue is which is causing your products to be suspended from the platform.