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Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having.
Jack | Shopify
It was bit confusing but better than trying to do it completely on my own. If I had to do it again, I would do it all through this channel and ignore any emails directly from Google, which caused a duplication of errors.
I like how easy it was to work and accomplish what needed to be done. I think my service is able to have its grand opening now.
Hi I will improve the star rating once I get some help! I have the refund and terms of service policies linked from the footer nav, but the app is saying I still need to have this done. I'm not sure what else I can do. This is for herdandgrace.com. Merchant Center options are all grayed out until this is resolved.
RESOLVED - GREAT APP, great customer service
Hi, thanks for your feedback. The best way to get support is through the Get Support link within the app. In the meantime, Onboarding with the Google & YouTube App requires your Shopify Store to have the sections within Settings > Policies filled out. I've followed up with you through private email to ensure we can resolve your issue.
Conversões, feed bom e tudo funcionando agora!
Awesome. Super simle, easy to use. Lov ethe interface. Also really enjoy having no upfront fees to pay.
Minha experiencia foi muito boa nesse app. TFTFVVFC VBFCFCFVCFV VCDXVCX VCGCCHCCFXCVFCFVCVHGFCHFCHFD
nice and very useful or beginners. this can help me reach more potential customers which can help me boost my sales
thanks
I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.
Hi there,
Cathal here from Shopify. Selecting your product as custom should allow you to send your products to Google without a GTIN so I will take a look into this for you to see what is happening and will be reaching out to you by email soon. Thank you
Cathal | Shopify
yes 使用起來很方便連結性很高 對廣告上面有實質上的幫助 如果有使用上的問題也可以馬上詢問 如果有更方便的教學課程會更好 接下來就是實際使用上的比較 如果都很順利的話就會繼續使用下去謝謝你們開發軟體