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I'm running online grocery store, I guess it only works with t-shirt businesses. My account got suspended. Not sure why!
Hi,
I'm Cíara from the Shopify Apps team, thanks for leaving a review on the app, we always want to hear how our merchants feel.
When it comes to your account being suspended, that happens directly from Google. I'm going to follow up with you via email on this, so we can get the account unsuspended and get Google Shopping working for you.
Check your email in the next little while, and we'll get it fixed.
Cíara N | Shopify Support
I just started using this app. Let's see how this helps. I am hoping my products apprea on more relevant platforms. Looking forward to the support and offers google can. Currently I am unable to merge my shop on shopify with Facebook due to currency conflict.
This app is painstakingly slow when performing bulk updates. Furthermore, Google now requires a GTIN even though an item is not custom and/or a GTIN is not necessary and "Custom Products" are marked "false". I need my products listed on Google, but its suddenly darn near impossible. As another reviewer said, if you have over 1,500 products it's basically useless and I now find myself in quite the predicament.
Hey there,
John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the bulk editor. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
John | Shopify
O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro.
Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google.
De qualquer forma, se voltar a funcionar tá perfeito por enquanto.
Just starting on this journey with Google. So far so good
Learning something new one day at a time.
Very easy to set up and start using. As soon as I finished setup I started seeing more traffic to my site.
Garbage app misrepresentation is what they tell you so you have to pay. Spent 6 month's asking to review it and they give the same lame excuses it doesn't follow policies but they won't tell you how to fix it.
Hello there!
Paola here from Shopify. I completely understand where you are coming from. Having your Google Merchant Center Account suspended due to misrepresentation can be frustrating and confusing. Although Shopify and our app has no participation in suspending your account (this is entirely up to Google and not Shopify), I am happy to share with you a bit of my experience and what you can do next to best address this issue. Hopefully you can take advantage of our Google Channel app soon. I will be reaching out to you through email shortly.
Looking forward to chatting with you!
Best Regards,
Paola | Shopify
I used this app to help my website and this helped me so much!
a lot of people use google and that drives our customers to our website more than ever!! love this app!! this is the "must" app you need to download!
Good services. This app is useful and good. I like using google app because it is one of the best applications to use.
It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app
Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.
I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.
Kevin | Shopify