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2020년 1월 2일

Using this app is like being dropped in the middle of a maze of razorblades blindfolded. Sure, it automates a lot for you. But it leads you right into a trap where your products and account are automatically suspended by a bot and no lifeline to get you out.

Oh, and the support form doesn't submit. Bandits.

House of Grouse Design
네덜란드
앱 사용 기간 16일
답글 Google LLC개 2020년 1월 2일

Hi there, my name is Jonathan and I am member of Shopify's support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and would love to hear more about your experience so that we can do our best to help and share your feedback with our developers.

I am going to follow up with you via e-mail to offer some solutions for account suspension with Google as well as to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!

Thanks,

Jonathan - Shopify Support

2022년 4월 21일

I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!

Urban PentHouse
미국
앱 사용 기간 16일
답글 Google LLC개 2022년 4월 21일

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.

With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.

I look forward to chatting with you!

Paola | Shopify Support

2019년 3월 15일

Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.

Craftwalla
영국
앱 사용 기간 16일
답글 Google LLC개 2019년 4월 12일

Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Emma, Shopify Support

2020년 7월 1일

Easy to use and easy to setup. Now let see how we business will grow up,...............................

Image and Wear it!
나이지리아
앱 사용 기간 28일
답글 Google LLC개 2020년 8월 3일

Hey there!

Amy here from Shopify, thanks for taking the time to leave us some feedback. I would love to hear how things are going so far! I'm going to send you an email so I can check in with you!

Amy l Shopify

2019년 1월 11일

Just terrible, cannot sync products to Google and makes your Google Merchant account suspended. Don't use it!

Paradise drive
크로아티아
앱 사용 기간 16일
2018년 12월 1일에 편집됨

UPDATE: I just received an email from a google saying that I owe $389 for Ads that I have already uninstalled only 2 days after deactivating and uninstalling it. It’s still running in the background and I’m unaware of it! Shopify who by the way is the one responsible for making it available for its customers is now saying that uninstalling it from shopify will not deactivate the Ad. Say what? So they provide a third party app that we can’t uninstall within the admin section just like with any other apps they partner with? So now I’m screwed!! WARNING: DO NOT INSTALL AT ALL!!

Free to install. Sure, just like with any other rip off marketing apps out there except Bing Ads. Ever since I uninstalled this app my store’s sales dropped tremendously to a point of 0 sales which is impossible. Not like I have Sales through their ads my sales was all from organic search and return customers. $28 sales from their ads in 2 days and $20 fees in 1 day even when I set my daily budget to $5!! I may have to hire a web tech to totally sweep my store and remove all their script and codes and make sure you do not sync your google account with any services they offered. I regret installing this app. You’ve been warned.

BeBlemishFree.Com
미국
앱 사용 기간 16일
2021년 4월 16일

very simple process. great to be able to connect to google without significant effort from our technical team.

Bajio Sunglasses
미국
앱 사용 기간 1일
2021년 1월 11일

I always have a problem with this app , don't understand why it always direct to Google Merchant Centre for product data approval. Whenever I login I am getting this message. Not happy with the service.

Chelsea Creations
영국
앱 사용 기간 16일
답글 Google LLC개 2021년 1월 22일

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with product approval. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

2021년 12월 25일

Shopify devs didn't make it possible to actually have your product data read by Google Shopping if you edit product data with a Shopify CSV. It's a "known limitation" that the Google Shopping fields in Shopify CSV will be ignored by the app. You are expected to manually edit product data through this horrible app's UX, one item at a time. Alternatively you can pay for yet ANOTHER app that can actually bulk edit the product data Google requires. They shouldn't have even bothered publishing the app it's so half-baked and there's no plans to actually make the Google Shopping fields in the product CSV usable. Cue unhelpful auto-reply from Shopify that says "thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing..." *eye roll*

Boredwalk
미국
앱 사용 기간 16일
답글 Google LLC개 2021년 12월 29일

Hey there,

Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of that the Google Channel does not meet your needs. I can see how having the capability to edit the fields through the CSV file is important and how it can be more efficient than our current process. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.

Adil | Shopify

2020년 6월 29일

good response i have published all my products in this app and it published into the google marketplace within 5 days.

Firaana Online
싱가포르
앱 사용 기간 1일