Google & YouTube , 리뷰 7,916개
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This app is a total disaster. Following all setup steps and spending a lot of time to present all our products diligently, we got banned by Google, and then spent months trying to find out how to unblock our account. Until today we haven't succeeded.
They keep sending us vague emails, telling us to read endless articles and policies and guess what we might have done wrong.
Not only is this treatment pretty arrogant and condescending to a merchant with absolutely no intention to do any harm. It's also completely disrespectful of our time. We have wasted so much time on this topic with no outcome.
The monopoly that a company like Google holds unfortunately allows them to treat merchants like this.
Hi there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see that you have been in touch with our support team and hopefully they can reach a resolution for you. Thank you for your patience.
worst piece of SH**setup i have ever seen outdated instructions what a joke how embarrassing
Thank you for your review. We are sorry that the setup experience didn't meet your expectations. We have a team on standby available to help should you need it. You can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google.
I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)
Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.
Does not sync local products properly
Have been in contact with support for more than 2 months and still no solution was given to me
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.
Thank you for the review! We are sorry to hear you are seeing data discrepancies and will be in touch to futher investigate and try to resolve for you. You're also welcome to open a case with our support team at: https://support.google.com/merchants/contact/shopify_3p_support_app
I've given up trying to sync my shopify products to google shopping. My products never get approved apparently for being "adult related material". Really? Electronics, children's toys, wrist watches, etc.
I guess I will have to turn to paid services.
Hello there and thanks for leaving us feedback. We took a quick glance at your account and it looks "Adult content" was enabled in your Merchant Center Account Settings. This is leading to your disapprovals. If you can confirm your offers are not "Adult content", please navigate to Merchant Center Account Settings and uncheck this box. If you still have questions on this, feel free to reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
não funciona na minha shopfy a pagina não carrega ja tentei varias e varias alternativa e o bug não resolve !
Thank you for leaving a review. We are aware you have contacted support about this possible bug. Our technical team is looking into this and we hope to resolve soon.
horrible esta herramienta no explica bien
Gracias por tomarse el tiempo para dejar una reseña. Lamentamos que su experiencia inicial haya sido frustrante para usted. Nos encantaría tener la oportunidad de trabajar con usted para configurar correctamente su tienda y mostrar sus ofertas y anuncios en Google. Puede ponerse en contacto con nuestro equipo de soporte en https://support.google.com/merchants/contact/shopify_3p_support_app
Trying to add MPN's (Manufacturer Product Numbers) to my listings. Takes forever and usually freezes. Please Fix it, I have A lot of listings...