리뷰 (8,723)

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4.6
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2020년 6월 21일에 편집됨

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

brewcoffeeandteaco
캐나다
앱 사용 기간 대략 17시간
2021년 10월 6일

All products not synced with Google Merchant Center. Reached out to support more than a week ago and no replies till date. Sad to say that customer service seems to be non existent

SGFreshIdea
싱가포르
앱 사용 기간 11일
답글 Google LLC개 2021년 10월 9일

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products synced with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.

Jason | Shopify

2020년 10월 15일에 편집됨

I used this to track info. Track SEO. Still have yet to actually try it. Great app for reaching customers on a consistent basis. I'm not sure because i still have to add it yet thanks

Quality Yarn and Art Supply
미국
앱 사용 기간 11일
2023년 3월 16일에 편집됨

THIS IS NOT A HIGHLY RECOMMEND APP ONE MINUTE ALL MY PRODUCTS WERE APPROVED AND BECAUSE OF ONE OR TWO PRODUCTS GOOGLE SUSPEND THE ENITRE ACCOUNT IF YOUR A DROPSHIPPER AND DONT KNOW HOW TO GET GTIN THIS APP IS NOT RECOMMED UNLESS YOU WANNA ALWAYS BE SUSPENDED. NO SUPPORT ALL THEY DO IS EMAIL NO LIVE PERSON TO GUIDE NOR VIDEO WITH INSTRUCTION WITH CONS AND PROS FOR DIFFERENT SHOPIFY SELLERS. THIS APP THE WORST THOUGHT I WOULD HAVE LUCK TO SEE GOOGLE CHANNEL MADE CHANGES. IF CHANGES MADE IT WAS NEVER FOR BETTER ALWAYS WORST

Gudtingzzhair
미국
앱 사용 기간 10일
답글 Google LLC개 2023년 3월 21일

Hi Gudtingzzhair,
Thank you for taking the time to leave a review for the app. I see that you've had some trouble with an account suspension and you mention the GTINs for dropshipping products. I'd be happy to help point you in the right direction to resolve these issues and refer you over to our friends at Google if it is outside of our scope. Please check for my upcoming email where we can discuss account specific information.
William | Marketplaces Support Specialist
Shopify

2023년 7월 9일

If you want any success with your store, you need to have it appear in Google, but with this app it is almost impossible. Between the strict standards on Google Merchant Center and the way Shopify does NOT intuitively help you set up your products and store to meet those strict standards, your store will likely never be approved for use on Google. I have had to spend hundreds of hours researching ways to make it work on my own, and even though my store appears to meet all of Google's requirements, I am still not approved. I feel Shopify should work more closely with Google to create an app that is more likely to get their shop approved, as this will ultimately benefit Shopify. I plan to continue my own research to try to get my shop working with Google Merchant Center, but I shouldn't have to. When you reach out to either Shopify or Google, all you get are canned responses with regurgitated policy references and no actual help.

Beach Rose Co.
미국
앱 사용 기간 20일
답글 Google LLC개 2023년 7월 10일

Hi there and thank you for the thoughtful feedback. We are sorry that your onboarding to Google Merchant Center via the app has not been a smooth process for you - certainly not what we had hoped for. As part of the onboarding process each merchant undergoes a review to ensure they conform with policies. This is to protect consumers and merchants alike. Fortunately, we do have a re-review process if you think your account was overflagged. You can read about it here: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

I believe you already have engaged with our support team who are helping with your re-review. However, if you want additional assistance with this, you're always welcome to reach out to our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app

I hope this helps and again, thank you for the review.

2022년 8월 30일

The app is constantly telling me that my products are fraud and not valid. I have tried for the last few weeks to get this straightened around but nothing works. This app needs worked on a lot. How can my products not be valid when i have "IN STOCK" "ON HAND" inventory. when i spoke with someone at google they kept telling me to do something i didnt know how to. i dont think it should be this complicated to get my products added to google for ads. im not a multimillion dollar company that has the money to pay a ton of people with master degrees to get my SMALL business up and running. why does this company have to be so difficult to work with? i just want spend money with them to advertise my REAL ON HAND IN STOCK ON LOCATION products with.

LiBee and Co
미국
앱 사용 기간 10일
답글 Google LLC개 2022년 8월 31일

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

2020년 5월 19일

Same errors, loads of them. After using the template. I have gone back into my product page to ensure better integration. Yet still, errors. Its taking too long to set up and a zillion other things to do... Wish I could get some help!

Blumseed
캐나다
앱 사용 기간 20일
답글 Google LLC개 2020년 5월 21일

Hi there, thank you for reaching out to us! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from you!

I am going to take some time and review your Google Shopping application, and then I'll follow up with via e-mail to share my findings and determine how we can resolve the problem. Look out for that message!

I look forward to speaking with you,

Jonathan E. | Shopify Support Guru

2020년 2월 29일

It was easy to set up but the prices are a lot for an entrepreneur business starting with very little to spend on adverts

DisandThat
캐나다
앱 사용 기간 18일
답글 Google LLC개 2020년 3월 2일

Hi there, my name is Jonathan and I'm a member of Shopify's support team.

Thank you for leaving your review! It's really helpful to hear from our merchants.

The nice thing with the Google Shopping app is that it's a free application, but once you begin advertising through Google you will be charged by them! However, you get control over your Daily Budget! So I'm going to follow up with you and go over how to edit your daily budget with you.

Look out for that message!

Jonathan E. | Shopify Support Guru

2022년 3월 4일

Like many other reviewers, we installed this advert in the hopes of transferring our products to the Google Merchant center easily. Unfortunately, it pushed a product to the service which was incorrectly formatted, and seeing as it had 100 variants, and therefore looked like 100 different products, Google suspended our merchant account for spam. What's more frustrating is that after contacting Google explaining the issue, I pretty much got the response "too bad, so sad", which seems to be par for the course for Google when interacting with small businesses or unknown creators. Really saddening to be barred forever from a huge service like this over a mistake caused by their own app :(

The Raptor Ranch
미국
앱 사용 기간 10일
답글 Google LLC개 2022년 3월 9일

Hey there,

Thank you for providing us this feedback regarding our app. I understand that being disapproved by Google can be a frustrating experience - there could be a few different reasons for Google's response to your product feed, so I'd be happy to investigate further with you. I will email you shortly to gather some more context about the issues and I look forward to getting this figured out at the earliest. Chat soon!

Charlotte | Shopify Support Specialist

2020년 1월 25일

I love this platform!! Very user friendly! Ease of use. Rapid succession in positive outcomes. Smooth.

JikoniJoe
미국
앱 사용 기간 대략 16시간