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Using this app is like being dropped in the middle of a maze of razorblades blindfolded. Sure, it automates a lot for you. But it leads you right into a trap where your products and account are automatically suspended by a bot and no lifeline to get you out.
Oh, and the support form doesn't submit. Bandits.
Hi there, my name is Jonathan and I am member of Shopify's support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and would love to hear more about your experience so that we can do our best to help and share your feedback with our developers.
I am going to follow up with you via e-mail to offer some solutions for account suspension with Google as well as to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!
Thanks,
Jonathan - Shopify Support
Easy to use and easy to setup. Now let see how we business will grow up,...............................
Hey there!
Amy here from Shopify, thanks for taking the time to leave us some feedback. I would love to hear how things are going so far! I'm going to send you an email so I can check in with you!
Amy l Shopify
very simple process. great to be able to connect to google without significant effort from our technical team.
I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
good response i have published all my products in this app and it published into the google marketplace within 5 days.
I havent used the app yet so I have no idea if I'm going to like it or not yet. Maybe ask me after I finish set up.
Hi there, I'm Nidhi from the Shopify support team!
Thank you for taking the time to leave feedback on the app. Super exciting that you are just getting set up with and I'd love to offer any assistance I can along the way. I will be following up with you via email to see if there is anything I can do to help to make your experience better. Be sure to check your junk and spam folders as well!
I look forward to speaking with you!
Nidhi | Shopify support
Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Emma, Shopify Support
This app is really helpful for my business to grow. It has good resources and tactics that can help.
Just terrible, cannot sync products to Google and makes your Google Merchant account suspended. Don't use it!
UPDATE: I just received an email from a google saying that I owe $389 for Ads that I have already uninstalled only 2 days after deactivating and uninstalling it. It’s still running in the background and I’m unaware of it! Shopify who by the way is the one responsible for making it available for its customers is now saying that uninstalling it from shopify will not deactivate the Ad. Say what? So they provide a third party app that we can’t uninstall within the admin section just like with any other apps they partner with? So now I’m screwed!! WARNING: DO NOT INSTALL AT ALL!!
Free to install. Sure, just like with any other rip off marketing apps out there except Bing Ads. Ever since I uninstalled this app my store’s sales dropped tremendously to a point of 0 sales which is impossible. Not like I have Sales through their ads my sales was all from organic search and return customers. $28 sales from their ads in 2 days and $20 fees in 1 day even when I set my daily budget to $5!! I may have to hire a web tech to totally sweep my store and remove all their script and codes and make sure you do not sync your google account with any services they offered. I regret installing this app. You’ve been warned.