Omtaler (9 104)
Raffiner
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Etter vurdering
O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro.
Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google.
De qualquer forma, se voltar a funcionar tá perfeito por enquanto.
Garbage app misrepresentation is what they tell you so you have to pay. Spent 6 month's asking to review it and they give the same lame excuses it doesn't follow policies but they won't tell you how to fix it.
Hello there!
Paola here from Shopify. I completely understand where you are coming from. Having your Google Merchant Center Account suspended due to misrepresentation can be frustrating and confusing. Although Shopify and our app has no participation in suspending your account (this is entirely up to Google and not Shopify), I am happy to share with you a bit of my experience and what you can do next to best address this issue. Hopefully you can take advantage of our Google Channel app soon. I will be reaching out to you through email shortly.
Looking forward to chatting with you!
Best Regards,
Paola | Shopify
It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app
Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.
I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.
Kevin | Shopify
Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.
Hi there,
Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable.
I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store.
Jordan | Shopify
This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.
Hi there!
Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email.
Best Regards,
Paola | Shopify
Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.
Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback.
Thomas | Shopify
I have problems ALL the time with this channel! There is always something wrong with my site ...misrepresentation... bla bla bla,,,, I had these same problems with my other store! This is one of the most frustrating things to deal with as a website owner! So much stress, so little accomplished!
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.
Hi there,
William here from Shopify support. Thank you for taking the time to review our app and provide this valuable feedback. I see that you've already identified the current workaround to this issue and I'll be sure to pass the additional info you've included here on to our development team. I'll also reach out to you via email to discuss the options we have to get this working for you.
William | Shopify Support specialist