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Been trying all day to speak with support about how I've been having an issue with the Google Shopping App in our Shopify store. No matter how much I shorten the product description, the warning always appears stating that the description is too long. Nobody seems to know what to do and I keep getting sent back and forth to different support people as Shopify and Google support point the finger at each other and shrugging off the problem as "not theirs"
This app is a complete waste of time as far as I am concerned. I have over 30K products and not one has been approved even though we have complied with their policies on different issues such as "contact us" and "return policies"
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I am going to look into this and follow up with you via email with information that can help.
Adil | Shopify
Account suspended and no one tells you the reason. They only provide you with long documents to guess what the reason is. Contacted support and they say no reason for suspension, but still denied when review requested. It is all a mystery ... or maybe only for those they want to do business with.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
2 weeks ago, 700 corrupted and duplicate records were added in Merchant center and neither Shopify or Google are able to help. This app is how we forward our prods go Google so I am highly suspecting it as the cause of trouble.
Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you.
I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support
This app is horrible. All of my products keep getting GTIN errors despite being custom products. This has been nothing but a headache for us!
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Mario | Shopify
Google refuses to tell you what's actually wrong or how to fix it besides generic info in an effort to hinder bad actors but only honest people suffer. Don't waste your time, google is fundamentally flawed and this app should be removed till google stops providing support that cant say or do anything before they suspend your account.
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.
Chris | Shopify
Absolutely terrible support and very unclear on why account keeps getting disapproved. For 6 months I tried contacting helpdesk regularly and they always deflect the questions and buy time. Its very frustrating working with google and they need to get their act together. Dont recommend of use !!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
They suspended my account for misrepresentation, but won't help me identify what to fix if anything. Highly disappointed.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
The worst app. Its hard to navigate and it makes no sense. Im deleteing this app immediately its not even worth it
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Brett | Shopify
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app.
I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating!
If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful.
Look out for e-mail soon! I look forward to talking to you.
Jonathan E. | Shopify Support Guru