Omtaler (9 104)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 72 % av vurderingene er 5 stjerner
  • 12 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 12 % av vurderingene er 1 stjerner
24. januar 2023

O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro.

Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google.

De qualquer forma, se voltar a funcionar tá perfeito por enquanto.

Kilwend
Brasil
12 måneder bruker appen
18. november 2021

Garbage app misrepresentation is what they tell you so you have to pay. Spent 6 month's asking to review it and they give the same lame excuses it doesn't follow policies but they won't tell you how to fix it.

Inkenvyclothing
USA
12 måneder bruker appen
Google LLC svarte 18. november 2021

Hello there!

Paola here from Shopify. I completely understand where you are coming from. Having your Google Merchant Center Account suspended due to misrepresentation can be frustrating and confusing. Although Shopify and our app has no participation in suspending your account (this is entirely up to Google and not Shopify), I am happy to share with you a bit of my experience and what you can do next to best address this issue. Hopefully you can take advantage of our Google Channel app soon. I will be reaching out to you through email shortly.

Looking forward to chatting with you!

Best Regards,
Paola | Shopify

1. mars 2021

It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app

Grind Supply Co
Storbritannia
12 måneder bruker appen
Google LLC svarte 2. mars 2021

Hey there,

Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.

I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.

Kevin | Shopify

25. april 2018

Does not transmit necessary values (color, material for example) unless an additional, unnecessary, and sometimes impossible variant is added.
Necessary field values should be editable either via metatag or the dialog should contain an option to add these values without messing with UX.

Metalsmiths925
Canada
12 måneder bruker appen
20. februar 2019

Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.

Shine On Limited
New Zealand
12 måneder bruker appen
Google LLC svarte 7. juni 2019

Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support

20. desember 2020

Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.

JUSTHARDWEAR
Spania
12 måneder bruker appen
Google LLC svarte 28. desember 2020

Hi there,

Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable.

I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store.

Jordan | Shopify

27. desember 2021

This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.

Midwest Wilderness Connections
USA
12 måneder bruker appen
Google LLC svarte 28. desember 2021

Hi there!

Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email.

Best Regards,
Paola | Shopify

26. september 2018

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

London International Perfumes & Cosmetics
Storbritannia
12 måneder bruker appen
17. september 2021

Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.

Shop Nets
Brasil
12 måneder bruker appen
21. februar 2022

Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.

Lucky Mellon
USA
12 måneder bruker appen
Google LLC svarte 23. februar 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback.

Thomas | Shopify