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I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there,
Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
Thomas | Shopify
Won't work - just like the Facebook app. Is this a way to try to get more money to get a better app? Wish I knew this before I spent the time and money to set up my store.
Thanks for taking the time to share this feedback about the Google Shopping app! This app is made by Shopify so if you ever have issues with it, you can contact Shopify Support and our team can assist. The product approval does need to come from Google but there are potential troubleshooting steps our team can work with you on. You can contact Shopify Support anytime here: https://help.shopify.com/questions
Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
Terrible experience. All my products are not approved. The Google error messages don't really help me fix the issues(s). My mugs are set as unique products. If you are new to something you don't know how to solve the issues.
Hi there,
Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the issues you're running into when trying to resolve the errors for these products. We definitely want to make sure that you get the support you need regarding the issues you are facing, I'll be sending an email out to help where possible.
- Nate | Shopify
I have no words! This app is awful. Same problem as most of the 1 star reviews. I've been dealing with this issue since I became a Shopify customer in July 2015. I was immediately suspended from the Google merchant account for misrepresentation as soon as Shopify connected my (2015!) Merchant account and was unable to get approval. I tried with other accounts and the result was the same.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, as mentioned in previous reviews, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
I have also gotten zero results from this app. If someone can follow up with me via email that would be awesome. I don't think I have anything left to fix, but am not getting results. Thanks
Hi there,
Thank you for taking the time to leave a review for our app. My name is William with the marketplaces team at Shopify and I'll take a look over your store and follow up with a direct email to ensure that we can discuss the account specific details. We definitely want to ensure the app works correctly for you so watch out for my email shortly.
William | Marketplaces Support Specialist
Shopify
This app is a complete waste of time as far as I am concerned. I have over 30K products and not one has been approved even though we have complied with their policies on different issues such as "contact us" and "return policies"
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I am going to look into this and follow up with you via email with information that can help.
Adil | Shopify
if i could give (-5) star i would , very bad and unprofessional application,
i have trade licence / company / warehouse/ and legal business in UAE ( im not a droppshipper) and still this silly app suspended my account for no reason , and they never respond to emails , they never help , i don't recommend using it at all , i also don't recommend using google for ads, its totally worthless and im still waiting to see if they will fix my issue , if not i will just delete this useless app
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Account suspended and no one tells you the reason. They only provide you with long documents to guess what the reason is. Contacted support and they say no reason for suspension, but still denied when review requested. It is all a mystery ... or maybe only for those they want to do business with.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
This app is horrible. All of my products keep getting GTIN errors despite being custom products. This has been nothing but a headache for us!
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Mario | Shopify
Google refuses to tell you what's actually wrong or how to fix it besides generic info in an effort to hinder bad actors but only honest people suffer. Don't waste your time, google is fundamentally flawed and this app should be removed till google stops providing support that cant say or do anything before they suspend your account.
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.
Chris | Shopify