Omtaler (8 142)
Raffiner
-
Etter vurdering
It has been easy to set up so far. I am still not sure about some of the categories and having some of my items not listed. And this is the only reason for the 3-star rating. It would be nice if there were instructions that assisted with corrected the errors better.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
I am just starting out easy to follow so far. Easy instructions, very informative, good graphics and optics
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
Extremely easy to connect and setup. Using Shopify is a dream to anyone setting up a ecommerce business.
There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.
Edit after Shopify Support contacted me:
I changed to 5 stars because the Shopify Support really helped me to fix it.
I'm pending in my opinion, if I should give 4 or 5 stars, because such things "happened" while using the app, but I can't say if it's a fault of Google Merchant Center/Search Console or Shopify could give more hints in the App backend, how such things could be solved or a picture by picture story which settings you should enable or disable to prevent issues. But for now it's working good again and 5 stars are good for an app that manages the connection for free and for a support that really helps. Edit:
Without a reason the Google Site Crawler starting from February 6th suddenly reads the product price without the added tax value (while the Shopify Google Channel App Feed submits the final product price) of course both values are different which now leads to the "not approved" products in the merchant center...something has to be done from Shopify so that the site crawler catches the customers end price. -
Somehow since 2-3 days several products that were listed correct are now not accepted because of "price differences" between feed and site crawling, but the prices mentioned do not exist in our shop. We don't know what's going on and why this price gap happens.
Hi there,
My name is Jacqui from Shopify Support.
Thank you for taking the time to review our app. Your feedback is incredibly valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help and resolve your concerns.
Jacqui | Shopify Support Specialist
I used this app to help me do x. I really like how it does y. It would be nice if it did x better.
Easy and fast guided set up. I am waiting to see the results but optimistic at this point. Lots of automated sync features are a plus.
My score is based solely on the set-up process. It was quick and easy. Looking forward to seeing how well it performs.
I used this app to approve my products for Google Ads. I read reviews where this app did not work, but still gave it a chance. My product was not approved and I was not given a reason to why my product was not approved. Very disappointed with the app, especially because I read the guidelines and I know my product doesn't break any violations.
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave us a review. Your feedback is extremely valuable. I realize that having products disapproved with little information can be challenging and am disheartened to hear that this has shaped your experience with the app.
I will send over an email to discuss this further and help get you an email to explore this further with you and would to explore this further with you and help out where possible.
Jordan | Shopify