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This App is Pathetic , PLEASE DON'T FALL FOR IT BECAUSE IT IS FREE. i made that mistake. This app will give you NO WAY TO FIX ERRORS , you will have to hire individuals from other sites to correct errors in your feed. PLEASE DO YOURSELF FAVOR and install the "simprosys Feed app" . They give you option to bulk edit and you can add Gender , age , all that with a few Click easily and fix the error .SAVE YOURSELF HEADACHE please don't INSTALL THIS APP TO SET UP YOUR GOOGLE SHOPPING FEED.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end and pass this feedback to our developers. I will send you an email to open up that line of communication!
Claire - Shopify
No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We'd definitely like to support you wherever possible, so I'll be sending an email out to help where I can.
- Nate | Shopify
You have to rechange the currency and all of that, only to find out that it doesn't even push to countries outside of the US? Okay...
Incredibly basic. Learn to use the Googles Ads interface or hire someone. It's amazing that this is the best that Shopify can provide.
Thanks for taking the time to share this feedback about the Google Shopping app! Our development team is always looking at ways to improve the functionality of our apps so I would like to learn more about what you do not like about the interface and what you want to see changed.
I followed up with you via email to see if there is anything we can assist with and I will share any feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
We are not be able to open our shop. They usually reply message in 1-2 weeks and the review process takes even longer. It caused my business closed for 3 weeks.
Hi there,
William here from Shopify support, thanks for your feedback regarding the Google channel. I want to help you with your Google channel so I'm going to reach out to you to discuss the next steps we can take.
William | Marketplaces Support Specialist
Shopify
No way to verify a shopify store in Google Merchant Center. Support can't help so we're unable to sell our products with canal Google
Hi there,
Thank you for taking the time to let us know that you were experiencing an issue with the Google channel I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
POS. Does not work. Won't authenticate even with my master account. To top it off support have said that the old app is removed and well, just this is it.
Talk about leaving your customer's out to dry. What a shamefully poor customer experience from Shopify. From the result of a clearly flawed development and release system, to a complete lack of thinking about the customer experience and the issues from their (our) perspective.
Shame.
App doesn't work, I put in my mobile as requested to authorise and it says an unknown error has occurred. I have tried uninstalling and reinstalling multiple times with the same outcome. The help link goes to a generic Google help site with no specific information on what is actually going wrong.
Hi, thanks for letting us know you're having some trouble with our app. Please reach out to us through the "Get Support" link in the upper right of the App (the blue Get Support link, not the three dot menu), or clicking here: https://support.google.com/merchants/contact/shopify_3p_support_app
We hope to hear from you soon
Terrible App. My ads have been down for 1 week because the feed API won't sync between Shopify and Google Merchant Center.
There is *no* support from Google - this is useless. I will try to reinstall the 'old' Google Shopping app because at least that worked.
Shopify stopped using the data from the Google Shopping columns for importing/exporting yet still allows exports, imports and updates of the same data without letting you know that Shopify ignores it for your merchant feed. Wasted days of updating product data before finding out that you have to add/edit everything separately in the Google Shopping channel. As a result - even with the Google Shopping Channel bulk editor -- it becomes a clunky and inefficient process to input data. If you have a lot of products, and want to sell on Google Shopping, be prepared to be very disappointed.
Support was of no help and sheepishly declined to have a manager call me after I asked several times for a phone call. He will "speak" to me over email.
Straight up negligent development as you can probably tell by the barrage of 1 star reviews in the timeline. Shopify does a great job providing a dull tool every business needs to fail. Marketing in Google Shopping is a necessity. What a disaster.