Omtaler (9 104)
Raffiner
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Etter vurdering
If I had the same issue with always has. It doesn't care! And then you contact Shopify and they tell you that is Google's problem and Google tells you to something else it doesn't get back to you at all! it is confusing you to say everything went through fine and that I'm approved to start running ads and everything and then the very next day everything's disapproved again like what do they want from us!? We are businesses trying to make money and advertise and earn a living..... Keep saying misrepresentation and then when you fix that it says something else it's never ending laundry list it doesn't work!
Thank you for sharing your feedback and that definitely doesn't sound like the ideal situation. When it comes to Google Merchant Center account approvals, this is something determined directly by Google that Shopify does not have any control over. I would be more than happy to share other ways you can contact Google to appeal their decision. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
I would definitely recommend Google and YouTube. I have an online business that is critical for people to find my products from people searching via their web browsers. Initially I had issues with getting my art approved for the search results but the help centre recognised my concerns and walked me through identifying the problem. Very, very happy.
Steve Riley
VRMedia Decor
Under "Manage Products", the bulk editor comes up but I can NOT search for a product. This should be a basic feature. Am I missing something?
UPDATE: I'm updating my rating from 1 star to 3 stars because the app is great and customer service from Shopify is superb, but unfortunately my comment above is the reason for only 3 stars.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
I'm excited to be a part of the Google channel it's super easy as far as the set up and I appreciated the opportunity I added my business Princess Eli
I liked using this app because it was easy to set up, and it was great to have an easy app like this to take advantage of Google because I wouldn't know how to do it otherwise.
DONT DO IT! Does not work + TEMPORARILY CRASHED OUR SITE WHEN UNINSTALLING. You would think that a Shopify app would be vetted right? Really if you are going to put your name on something you should make sure it works,
Thank you for sharing feedback on the Google Shopping! I'm very sorry to hear about your difficulties with the app and impact on your store. We're always looking to improve our apps so I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear from you soon. - JP, Shopify Support
es muy util y facil de utilizar
App is good way to get started but if you are a more advanced ppc user it is frustrating as you cannot optimize your campaign within Google Adwords. You have no way to see what terms are converting, optimize bids, ad negative keywords etc. Great for getting your feet wet but not good if you want any control over your campaign.
Thank you for taking the time to share this feedback with us for the Google Shopping app! You are correct that the Google Shopping app is great for creating Smart Campaigns but with more specific requirements, you will need to operate within your Google Merchant Center for some features as this is required from Google.
Our team works hard to improve our app functionality and even if it's something you want added that is not currently available in the app, we would like to hear about it. This way we can improve the app for you and other merchants! I’ve reached out to you via email, and look forward to hearing from you soon.
- Alex, Shopify Support
Merchant Center is showing misrepresentation due to Shopify and Google not talking to one another - information not syncing - Help! there is an issue here and it appears I am not the only one.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
Syncing issue with GMC and Shopify:
UPDATE 16.01.2023 :
Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience.
Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed.
At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this.
If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify