Omtaler (9 104)
Raffiner
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Etter vurdering
Just trying it now so i really dont know how i feel about the app but once i have a chance to try it out i will update my review
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I am glad to hear that you're giving the Google Shopping app a try! It's a fantastic way to market your business and grow your customer-base.
I am going to shoot an e-mail your way to make sure you're finding your way through the set-up process okay, so be sure to check your inbox (or junk mail!) for that.
Jonathan, Shopify Support
Easy to understand and complete. Clear info buttons for answering questions. Very smooth interface with Shopify
*Updated* After a week of screwing with it I gave up
NOT FOR BEGINNERS. Requires an understanding of metafields on Shopify and potentially some HTML and CSS and Google, frankly, isn't worth it. Most of the issues I had were with Google, not this app specifically, but there were still some frustrating bugs. 1. You need an understanding of meta fields, what they are and how to edit them, which is somewhat hidden in Shopify and even then they seem to be buggy (the dropdown menus don't populate) . Google also makes it extra difficult by requiring A TON OF THEM and putting the only comprehensive list of product categories in a csv that you have to download, and making some of the values for the metafields dropdown lists that don't populate. It would've made a lot more sense if I had read this post first: https://community.shopify.com/c/Shopify-Apps/Populating-Fields-for-the-Google-Shopping-App/td-p/338281 2. Google is not very clear about where they want contact information visible on the site and their support staff and docs are inconsistent about what is acceptable. Going back and forth with them half a dozen times I got half a dozen different answers. Ultimately, I had to learn how customize the contact.liquid template to add the contact info google wanted in HTML without having it above the contact form I would prefer people use. 3. Google is both incredibly slow and opaque when it comes to approving products and not suspending the merchant account. From the merchant account. I finally gave up when they told me I needed to verify my phone number and the instructions they sent me to do that took me to a page showing that my phone number has been verified for almost a month. Having done content creation for another store for a few years, I never once saw google shopping make a single sale, while Ebay and Etsy sold $20-$40k/month. If it were a quick and easy setup process, maybe it would be worth it. In my case I have a lot of unique and one-off items so it's absolutely not worth the time.
Hi there!
Thanks for taking the time to share your feedback! The Google Channel is a great way to sync your products to run a Smart Shopping campaign and list products in Google's Free Listings program. Within the channel, there is also a "Help Center" tab which goes over FAQ's and a step by step walkthrough. I'm sorry to hear you've been having trouble getting your approvals sorted out.
I'll be following up with you via email to offer assistance to help you get the most out of the Google Channel! Chat soon!
Spencer | Support Specialist
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
very bad app , very confusing and hard to understand , low ROI , Consider using different ad platforms
Hi there,
Jordan here from Shopify. Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us.
I'm sorry that your have had a poor experience with the Google Channel. I will send you an email to explore this matter further with you and offer assistance for setting up the app for your store.
Jordan | Shopify
We tried this app even with the one star reviews it received. It wouldn't connect to our Google Account.
Worst possible setup. why make ecerything so confusing. and shopify, stop letting techies write your guides. they assume too mcuh. so frustrating and i will be leaving shopify post haste. what a fucking waste of time.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I am sorry to hear that you are experiencing some frustration with our guides on troubleshooting the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I used this to track info. Track SEO. Still have yet to actually try it. Great app for reaching customers on a consistent basis. I'm not sure because i still have to add it yet thanks
All products not synced with Google Merchant Center. Reached out to support more than a week ago and no replies till date. Sad to say that customer service seems to be non existent
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products synced with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
If you want any success with your store, you need to have it appear in Google, but with this app it is almost impossible. Between the strict standards on Google Merchant Center and the way Shopify does NOT intuitively help you set up your products and store to meet those strict standards, your store will likely never be approved for use on Google. I have had to spend hundreds of hours researching ways to make it work on my own, and even though my store appears to meet all of Google's requirements, I am still not approved. I feel Shopify should work more closely with Google to create an app that is more likely to get their shop approved, as this will ultimately benefit Shopify. I plan to continue my own research to try to get my shop working with Google Merchant Center, but I shouldn't have to. When you reach out to either Shopify or Google, all you get are canned responses with regurgitated policy references and no actual help.
Hi there and thank you for the thoughtful feedback. We are sorry that your onboarding to Google Merchant Center via the app has not been a smooth process for you - certainly not what we had hoped for. As part of the onboarding process each merchant undergoes a review to ensure they conform with policies. This is to protect consumers and merchants alike. Fortunately, we do have a re-review process if you think your account was overflagged. You can read about it here: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I believe you already have engaged with our support team who are helping with your re-review. However, if you want additional assistance with this, you're always welcome to reach out to our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app
I hope this helps and again, thank you for the review.