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I have been having so many problems with Google Ads/Merchant centre, I have also had massive problems with Facebook. They blocked and suspend my accounts. I have had to employ a marketing team to trying and sort the issues. It's costing me big time and I still haven't had 1 single sale yet!!
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with Google Ads and your Merchant Center Account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support
Thanks for nothing Shopify!! You make us uninstall the Google Shopping app that was working and install this new version that is a total piece of crap. It's problems like this that could make me not recommend Shopify as an e-commerce store platform.
The old app worked perfect. This app slowly removed all of our products over a week since updating. So many lost sales.
Extremely frustrating app!
(1) It overrides my Shipping setup in Google Merchant Center and resets it to blank, yet it doesn't provide the right shipping policy which in my case is simply FREE SHIPPING. There's no way to make sure the FREE SHIPPING policy is entered into the Google Shopping app. There's not even a field to enter it.
(2) It triggers Violation of Shopping Ads Policy in Google Merchant Center on some products and not others.
(3) Finally, when I contact tech support, I was told that this app is a free app and is not being supported.
Very disappointing!!!
Hi there, my name is Nidhi and I'm from the Shopify support team!
Thank you for taking the time to share your feedback with us. It sounds like it has been a very difficult experience for you thus far and I'd love to lend a hand to get these issues resolved so you can use the app at the earliest. I will be following up with you via email shortly to offer assistance with the app, please be sure to check your junk and spam folders as well.
I look forward to getting this figured out with you!
Nidhi | Shopify Support
This app is trash, just like most of the apps on the Shopify platform. Lots of errors. Missing titles in my Google merchant. If I could give it minus 100 stars, I would. This is ridiculous that such a platform as Shopify makes so much trash... That's a perfect example of highly paid VPs that are total morons, getting paid tons of money and never getting fired. Doing minimum and destroying companies. Little people get laid off but never these schmucks...
Hi there,
Vance here with Shopify. Thank you for taking the time to let us know about your experience with the app. I've sent you an email to offer further support.
Vance | Shopify Support
My lord this app needs to be fixed. There are so many issues - its such a pain to use. First off, dont sign in with an email with a domain you dont want to use again, because it will force you to use it unless you create another account. Next, it couldnt verify my domain, the products tab doesnt work it keeps taking me back to the main tab. Its just an overall mess. Disgusting.
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
Why fix something that was not broken this is the same logic they used on the recent Snapchat update well done.
Extemely disappointed. Business almost shut down due to this. Frankly Shopify should not be adding plugins that they cannot handle especially when it comes to Google. Misrepresentation, cirvumvention, fraudulent payments all happening as soon as I open the account. Purely as Shopify triggers a bug on Googles end. Tried reaching out to Google Merchant Centre/Google Ads team each of them 5 times which is no easy task. In addition several different Shopify advisers telling me different things to do as they cannot collaborate. Simply horrendous.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with setting up the Google Channel.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication.
Claire - Shopify
Can't sync products.................................................................................
Thanks for taking the time to share this feedback about the Google Shopping app! I understand how frustrating it can be when products are not syncing properly and Shopify Support can assist!
I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
Doesn't work. I have to update Google Center directly and then it resets and I have to start over again.
Hello there and thank you for the feedback. We will reach out directly to see if we can support you in getting onboarded.