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Shame I have to give one star! the video makes it sound so easy, non of my products get approved I ask for review even thought i make so many. changes I don’t think they even review with an actual human I have asked for help literally begging no one ever replied! You do have to have experience and understand how it works don’t listen to video its whole lot of bs plus they still take my money for ads they don’t approve!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
At first, when I installed it and used it under the Sales Channel it was good. It helped my sales. However, about a week ago, Shopify moved it back to Apps and removed it from Sales Channel. For some reasons, that affected my traffic a lot. Not getting traffic and not getting sales. I logged into my Google Merchant Center and it says "Not performing automatic item updates for availability" so basically some kind of error. I Shopify look into an update. Also, google marks a lot of my products as policy violations, I don't know why? I don't sell anything illegal or dangerous. All stones related. Etsy has the best Google Shopping and the best inside Etsy advertising. Cheap, lower rates and best results. For every $100 sales it cost only about 7%.
I opened my account and it has been suspended saying policy violation , my website has sale on. I have fed it via shopify . continuesly my all products are disapproved , trying to contact to team , there is no one coming back with the solution answer.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. While suspensions are actually decided by Google, and not by Shopify. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I made an account really and find it easy to very help full and easy to read the questions etc very good
straightforward and easy to setup. All one needs is the merchant account and its good to go. With few clicks, every thing is set up.
Funktioniert gar nicht, einfach graues Bildschirm und nichts kommt. Ich verstehe den Sinn der Werbung von Shopify in SUMMER 2023 Edition nicht, wo sie es werben, ohne dass diese App auch etwas taugt
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Data feeds expire in Google Merchant Center and the app didn't renew the feed at all. Not good. I saw a lot of complaints about this online. Why don't you fix it ?
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us.
Google does currently have a limitation where if a product is not updated within 30 days, it expires. The Google Shopping app should update your product before this timeframe so products should not expire. If for any reason it does expire, you can contact Shopify Support and our team can assist further!
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
Very easy to setup and rather user friendly! I was able to get everything done in a matter of minutes! Thanks Google!
Love it helps me Keep up to contact & connect with all my customers makes it a lot easier for me
Impossible to get Shopify linked to YouTube. keep getting automated emails saying misrepresentation or policy violations. Nobody at GMC or YT team can provide a solution. Gave up in the end. Fail. Been a month now and support still can't figure it out!
Hi there,
Thank you for taking the time to leave a review so we can get your feedback to the right team at Shopify. My name is William and I'm from Shopify support, I'll be reaching out to you via email to help you sort out the challenges you've identified here.
William | Marketplaces Support Specialist
Shopify