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My products all failed review on the google side, yet app still shows them pending. No information as to why the upload was rejected but my Google Merchant Center account was suspended after using. Reached out to Shopify customer support and they did not seem to know why. Google told me the store was missing refund policies which show on checkout, but that doesn't seem to be where google wants them. I've gotten FBA, EBay, Facebook all working this thing is a hot mess.
i used this app to add product on google for advertisement and this help file file is very useful with the help of Google assist i can complete my task very easily so i thanks to google for support
Says my store does not meet the requirements?? What does this mean, any help fixing this......What can I do to fix this?
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with setting up the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
its a 3rd class app only time waist, there help support don't have any knowledge, they don't know anything only ask questions and do nothing, i don't know why this unusable app made
Thank you for providing your feedback about your experience with the Google Shopping app. I'm sorry that you've had some problems getting the app working for your business! I've reached out to you via email so that we can troubleshoot this together. I look forward to hearing back from you! -Emma, Shopify Support
Molto semplice e facile da configurare, in pochi click riuscite a configurarla e se non avete un account google ve lo crea lei
So happy to hear you found the app simple to use and configure. Thank you for the review!
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
it was easy and simple, hope no problems popup later..
it was like 9 clicks total and you want me to write minimum 100 chars??
this survey is the hardest part so far
easy steps to follow, was able to set up within 20 mins and did not find much hassle in setting up. :)
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel.
I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!
Best,
Charlotte | Shopify Support
This app sucks. Been waiting to get approved for weeks now for the smart shopper campaign when its suppose to take 3-5 business days, tops. It Just says “pending”. Not sure why Shopify allowed this channel to be built if the developers do not respond and approve the issues listed here.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a stuck pending campaign. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify