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I think there is a disconnect between this app and Google, Google says it is 3rd party and my products breach there terms because if this app, I have spent time with google who won't tell you what is wrong other than something to do with 4rd party. Been to dhopify help chat, and ended up saying go back to google thinking the only easy is to delete app or delete shopify and start again, I have no idea how to fix this and am getting the run around from google and shopify
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I would definitely recommend this app for your website . Perfect for shoppers looking for items you have in your store or services you provide. Easy to set up plugged into your SEO, for the best search options.
I am a newbie at setting up my business marketing program so I am looking forward to seeing the results from easily setting up my stores Google Shopping experience.
Hey there! My name is Jonathan, I'm a member of Shopify's support team.
I'm so glad to hear that you're excited to use the Google Shopping app and start marketing your products across different Google surfaces!
I'm going to follow up with you via e-mail and see if you need any help getting started. Be sure to look out for that message!
I look forward to speaking with you.
Jonathan - Shopify Support
Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?
Pas évident à utiliser pour un novice. Mais beaucoup moins pire que d'autres du genre réseaux sociaux. Avec de l'aide, les choses sont assez bien expliquées. Et les gens derrière l'appli sont réactifs.
Après ce n'est que le début de ce qui semble être un outil d'une incroyable utilité.
Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.
Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you!
I'm going to follow up with you via e-mail, so keep your eye out for that message!
Jonathan E. | Shopify Support Guru
Great app, very easy to use and is a big help with my store.jjgiurdxct5dcdibk8n ,76v bl.n bljkbhlohivfkiiiiiiiiiiii
I installed Google a while back and was charged $225 for ads that I did not authorize. Although the credit card company fought for me and got my money back I looked back and NOT ONE of my sales reflects coming from those ads, that I did not authorize. Now I look and read all these comments I know now they are a scam. Every last comment for 4 pages is negative. Wont ever use google for anything agian. But Kit is my friend. Grant Mars
Thanks for taking the time to share this feedback! I'm sorry to hear about this negative experience you had with the Google Shopping app.
Billing for ad spends are handled entirely by Google, while Shopify is responsible for facilitating the campaign creation. That said, we’re always working to improve the workflow and clarity of our apps, so I’ve followed up with you via email to log your feedback with our development team. - Lauren, Shopify Support
Its so complicated and confusing. It costs a lot of money and it take bachelors degree to understand their terms and policies which you will always run into an issue and get your account suspended for no reason. Definitely not a good way for the average person to work with.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding the Google channel app. While Google determines when an account is suspended, we definitely want to make sure that you get the support you need so that you can request a review of your account. I'll be sending an email out to help where I can.
- Nate | Shopify