Google & YouTube

Doesn't sync to Shopify at all and shows no store nor products. A true disappointment

I wasn't able to select specific products to promote, this is important if I want to sell my personal items and have some of my dropship items disabled on my main store channel. So if the products are disabled on the main store and I can't preselect the items that I want to promote this app will not be helpful for me.

I am Having A Terrible Experience. From The 1st October My products stopped syncing to Google. Almost 6000 Products, I called Google, Shopify & no one can seem to assist me. I am losing Revenue and cant get the feed back up.

The connection between the google channel and YouTube shopping is not working, and neither Shopify Support or Youtube Partner Support know a solution. I think this is a buggy Software tbh.

Our Query to Shopify: We are manually updating google fields for each product even though we had done this in bulk before while uploading using CSV. For example, see attached screenshot. This particular product was uploaded with all details like category, age, condition but still, it shows blank. We are doing all this manually now for each of 2000+ products. The response we received from Shopify: This is expected. These fields were for an older version of the Google app that no longer feeds this into the current Google channel so you will need to manually edit these fields. However you could use an app for this such as Excelify Or for more control over bulk editing these fields [Ablestar Bulk Product Editor(https://apps.shopify.com/bulk-product-editor) This doesn't help. We are not here to install the app and pay for each and every basic thing. what is the use of the google channel app? just ads? Whereas it should also help us make on-page optimization. Also, there is no way to insert canonical tags other than going to edit code. Our view is everything that needs to be done for google must happen from here.

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.

I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.

Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.

Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses.

Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying.

Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all.

We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.