Google & YouTube

Terrible Terrible Terrible!!! Customer Service is the absolute worst. Nobody helps, all they tell you is to wait and wait. It's been over a month my products have been pending. This is ridiculous!

Have an ad test pending since Oct 2 2020. I can't delete it cant pause it google was no help when i reached out to them to attempt to have it removed. It states its waiting for their approval over a year later. Cant make a new ad because of this "pending" one. Totally useless app

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below:
You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title.
In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers:
-offer_id: shopify_US_4181554954342_XXXXX
-offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support.
You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

Useless. Many non-functional features. 1-We have GTIN barcodes in all products and keeps saying missing GTIN.
2-On a product we select the correct Age and Gender to the product, we save, but then we go back to the product and stills not showing our selection. Needless to say that then Google will not have those product details. ...and more... Not worth of the Shopify brand. A "stain". The worse: look at the reviews, since long time reported problems, and Shopify does NOTHING to improve it.

If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.

you have to run your shop with $
€ is not allowed......

Has worked great for a few year, but doesn't work at all now. Nothing feeds into Google. Find another app.

Not accurate my items are uploaded from shopify and it keeps saying misrepresentation. I'm tired of the hassle with google.

Worst App I've ever used on shopify. It automatically place the tracking code and changes the code from backend. I got frustated with this. Please use Google Shopping Feed in place of this.

very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.