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in google merchant center, my 3 products are ready, but in the shopify google shopping channel, still appear: pending
cannot understand
2 stars, 1 for app to-date, 1 for the future in case it improves.
Product Approval: More than 10 business days, I'm at about 17 business days with only "Pending" for 125 products.
Campaign Mystery: In anticipation of pending product approval, I set up a simple campaign to begin in January. I did make a mistake, I inadvertantly clicked Start Campaign, but I'm glad I did as it raised more questions.
Mystery Campaign: Somehow, with no products, a campaign I couldn't see began. Days later, with no noticeable change in traffic, I have a report claiming to have caused impressions, even 5 Add to Cart, but no corresponding sales activity and --no abandoned carts!-- Alert!!
So I stopped the "campaign" but there is no way to truly stop it, it reflects as "paused" no matter what you do, including "cancel"
So it asked for feedback, and I provided, but there was no submit button or dialogue box on the feedback form, the only thing you could do was click the X in the upper right hand corner, which typically means cancel & submits no information. It's all there was, so to be rid of it I clicked it, and it tried to sell me feedback forms....
To date this app is EXTREMELY questionable. I'll uninstall it soon if there are no product approvals, and the campaign report I had did not reflect reality. To report that I had visitors adding to cart because of the app, but no sales or abandoned carts is unsettling.
If you want any success with your store, you need to have it appear in Google, but with this app it is almost impossible. Between the strict standards on Google Merchant Center and the way Shopify does NOT intuitively help you set up your products and store to meet those strict standards, your store will likely never be approved for use on Google. I have had to spend hundreds of hours researching ways to make it work on my own, and even though my store appears to meet all of Google's requirements, I am still not approved. I feel Shopify should work more closely with Google to create an app that is more likely to get their shop approved, as this will ultimately benefit Shopify. I plan to continue my own research to try to get my shop working with Google Merchant Center, but I shouldn't have to. When you reach out to either Shopify or Google, all you get are canned responses with regurgitated policy references and no actual help.
Hi there and thank you for the thoughtful feedback. We are sorry that your onboarding to Google Merchant Center via the app has not been a smooth process for you - certainly not what we had hoped for. As part of the onboarding process each merchant undergoes a review to ensure they conform with policies. This is to protect consumers and merchants alike. Fortunately, we do have a re-review process if you think your account was overflagged. You can read about it here: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I believe you already have engaged with our support team who are helping with your re-review. However, if you want additional assistance with this, you're always welcome to reach out to our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app
I hope this helps and again, thank you for the review.
Same errors, loads of them. After using the template. I have gone back into my product page to ensure better integration. Yet still, errors. Its taking too long to set up and a zillion other things to do... Wish I could get some help!
Hi there, thank you for reaching out to us! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from you!
I am going to take some time and review your Google Shopping application, and then I'll follow up with via e-mail to share my findings and determine how we can resolve the problem. Look out for that message!
I look forward to speaking with you,
Jonathan E. | Shopify Support Guru
I CANT ACCESS MY ADS ACCOUNT
Hi there and thanks for leaving a review. I did take a quick peak at your account and it looks like you may have resolved this. Regardless, feel free to reach out to our support team if you need any help along the way. They can be reached here: https://support.google.com/merchants/contact/shopify_3p_support_app
everything is good but tell now i m not get any sell
Hi there! Thanks for leaving the review. From what we can tell on our end, it looks like you are all set up and ready to go. If you have any questions or concerns, feel free to reach out to our support team who can assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
This app creates a feed automatically and link it to your merchant center. However, it's a feed you have 0 control over and this will affect performance and tracking. I appreciate when the support replied to me, but their only suggestion was to add another app to download the feed (at the cost of 20$ a month). What's the point? Fortunately, I found Feed Donkey which does the job very well.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that the customization possibilities offered by the Google Channel were insufficient for your business but am delighted to hear you've found a suitable app. I'm going to take a look over your account to see if there is anything further I can do to help you and will reach out via email directly.
Robyn | Shopify
I'm sure it would work well and reach all the right people if i could just get a little help from a person not a bot to fix what I have done wrong to show my ads. I would love to change this review
Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit this page to see how to fix: Website Needs Improvement https://support.google.com/merchants/answer/10740889?hl=en&sjid=14975855038956260780-NA
We will also be in touch directly to see if we can further assist!
Não estou gostando do aplicativo pois meu produtos ainda não aparecem no google, já fiz tudo de configuração e nada, não sei o que faço mais....muito triste
This app doesn't let you push the required Variants info to the merchant center.
- The app appends the Product name + Variants options in the title attribute for content API by default
- The "color" field is disabled in the Bulk edit page for variants.
- "Custom labels" are disabled in the Buld edit page for variants.
- ***missing Feed attributes*** on the Content API prevent you from fixing the issues aftermath using Feed Rules.
I would love to see google to atleast offer all the required listing fields to shopify users.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Anh | Shopify