Google & YouTube

Shopify Google REFUSED to help me after completely ruining my business and taking all my money. Horrible APP and a horrible fraud company. Please stay away from this APP, for your own sakes and for your company.

Google has the ultimate power over your store. They can decide to freeze your account and there is no recourse. Avoid doing business with Google. They do not tell you why they decided to deactivate your account.

Using this app has caused me to be suspended by Google, and I haven't figured out how to sort it out yet. The associated feed from Shopify submitted attributes that cause issues with Google. And other attributes are required for certain categories, and I've yet to figure out how to customize it in a reasonable way. Shopify support is not helpful, nor is Google's. Very disappointing.

I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.

Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.

Trying to configure this app for ages. I'm having the same problems in my two stores, I have so many products disapproved with missing GTIN or EAN numbers and I had to mark every single one in Google Merchants manually as a custom product. Also, my G Merchant is not pulling out the correct feed information and I have constant problems with products being disproved. It's a nightmare to work with, lack of support and both Shopify and Google blame each other and I'm the one who is losing here! this is so frustrating!

old Google Shopping app was much better. This app don't even let us submit our feed to the google merchant account.

Trash app, does not work properly. Have a page for refund policy, have it in the navigation menu, have it in the footer and still google sales channel keeps prompting me to add refund policy. Does not work properly.

Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah.
Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google).
Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know.
Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy.
In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations.
If business partners cannot trust each other, it's time to separate.

Ormai Google sta cadendo a pezzi. Il plugin viene aggiornato di rado, ho un problemi con le conversioni e l'assistenza non mi aiuta. Le ads su google/youtube sono sempre meno efficaci. L'unica cosa buona che avevate fatto, ovvero Google Optimizer l'avete chiusa. Un impero che si sta letteralmente sgretolando. Google pronta al fallimento